Company Description
Homzmart is an end to end community that connects home professionals with
homeowners who can browse home designs, furniture, accessories and products
and also can find reviews, referring professionals, take advice from
professionals and read articles about home improvement.
Job Description
* Oversee the daily operations of the customer service department and ensure that customer inquiries are handled efficiently and effectively.
* Analyze customer data to identify trends and opportunities to improve customer service and retention.
* Develop and implement strategies to improve customer satisfaction and loyalty.
* Manage the performance of the customer service team, including setting goals, providing coaching and feedback, and conducting performance evaluations.
* Develop and maintain relationships with key customers and stakeholders to ensure their needs are met.
* Collaborate with cross-functional teams, such as product development and marketing, to ensure that customer feedback is incorporated into business decisions.
* Implement and maintain customer service processes and procedures that comply with industry standards and regulations.
* Monitor customer service metrics, such as response time and customer satisfaction scores, and make adjustments as needed to improve performance.
* Stay up-to-date with the E-commerce industry trends and best practices to continually improve the customer service experience.
Qualifications
* Bachelor's degree in business administration or a related field.
* Minimum of 6 years of experience in customer service, with at least 2 years in a management role.
* Experience in analyzing customer data and using it to inform business decisions.
* Proven track record of improving customer satisfaction and retention.
* Strong leadership and people management skills, with the ability to motivate and develop teams.
* Excellent communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
* Strong analytical and problem-solving skills, with the ability to identify trends and opportunities.
* Ability to work collaboratively with cross-functional teams.
* Experience in developing and implementing customer service processes and procedures.
* Knowledge of industry standards and regulations related to customer service.
* Proficient in Microsoft Office, with experience using customer service software.
**Location of Work** : Cairo **Experience** 10 years at least in Fast food and restaurant field. **Experience** : 2 Years in the same position. * Strong background and work experience in Finance. * Excellent computer skills and proficient in excel, word, outlook, and access. * Excellent in En…
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