To be primarily responsible for providing a standard of excellence for client
care services to all visitors. This includes greeting visitors and dealing
with administration tasks in a professional manner. As the face of the firm
and the first point of contact for clients and staff, this is a key hire for
the Cairo Office.
Main responsibilities
* To provide a high level of client care in all activities, demonstrating professionalism and attention to detail at all times.
* To deal with all clients, either in person or via the telephone, in a courteous and highly professional manner delivering strong client care.
* To fully adhere to agreed standards and procedures for all tasks undertaken.
* To make conference room bookings in accordance with the instructions given accurately using meeting room software making sure that the room is ready and prepared.
* Dealing with client requests for photocopying, etc., promptly and in accordance with the instructions given.
* Answer incoming calls to service level standards.
* To deal with the administrative tasks as and when required.
* Various Facilities duties as and when required. This will include meeting room set up, mailroom services and security access procedures for new joiners.
* Assist group leadership/staff members as requested with diary management, including setting up meetings and calls.
* Willingness to provide support to other areas where necessary.
Skills and Experience:
* Graduate degree in business, or related field preferred and/or equivalent work experience.
* Enjoys high level of interaction with clients/staff and providing a high standard of customer care.
* Ability to work under pressure, prioritise and keep calm.
* Ability to work unsupervised and on own initiative being proactive in approach to work.
* Excellent telephone manner with a professional outlook.
* Displays sensitivity and confidentiality all times with first class communication skills.
* Good timekeeping and ability to work as part of a team.
* Willing to be flexible in terms of work allocated.
* Highly self-motivated & resilient.
* Proficient in MS Office (Excel, Word, and PowerPoint).
* Excellent command of English verbal & written.
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