Application Engineer

At Emerson, we are committed to creating a global workplace that supports
diversity and embraces inclusion. We take pride in the people who make Emerson
great. We believe that bringing together bright, enthusiastic, and talented
people from a variety of backgrounds and cultures promotes the birth of new
ideas and an exciting energy level.
In Emerson, we emphasize managing businesses and operations throughout the
world with individuals native to the locale and familiar with the culture,
which adds to our process' effectiveness. At Emerson, we are committed to the
ongoing development of our employees because we know that it's critical to the
success of our company as a truly global entity.
Emerson Automation Solutions, Isolation Valves is looking for an Application
Engineer position to support Isolation Valve product opportunities in MEA
Emerson has an extensive isolation valve portfolio comprised of Cryogenic &
severe service Ball Valves, Triple Offset Butterfly valves, Knife Gate Valves,
High Performance & Resilient seated butterfly valves, Ball valves for process
industries.
The position shall be based in Cairo, Egypt.
Primary purpose of the job is to be a focal support resource for our
customers, partners and outside sales team for their Isolation Valve
enquiries. They will be responsible for working collaboratively with the
outside sales team as a technical advisor and product expert. They must be
able to identify and provide reliable solutions for all commercial and
technical issues to assure complete customer satisfaction.
Your role responsibilities will include, but not be limited to, the
following:

* Qualify customer requests for quotation to ensure that a quote will meet the customers' application and operational needs.
* Prepare customer quotations that are on time, technically accurate, commercially verified, offering the best all-round solution
* Convert the MRO replacement enquiries to Solution Selling opportunities by understanding customer pains and proposing value added solutions.
* Maintain CRM data integrity for quote records and win/loss analysis.
* Work closely with factories & BDMs to maximize local quote capability and improve quote accuracy.
* Prepare quote in Oracle CPQ system and update CRM
* Work with order management team to provide a clean hand over of orders with supporting documents and attend kick off meetings if required.
* Achieve the KPIs set for the function like service levels (RDSL/PDSL) of quote response time & Hit Ratio.
* Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices
* Fulfill any other reasonable duties as required.
What do I need to be considered for this role?

* Degree in Mechanical / Instrumentation / Chemical Engineering with ‎5-‎7 years of experience in valve industry
* Experience with valves, pumps, actuation, electro-mechanical equipment
* Working experience with major OEMs
* Experience in handling French Speaking Africa customers
* Proficiency in French