Contact Centre Co-Worker

Company description

‎3 countries - Kuwait, Jordan, and Morocco,
‎1700 employees,
‎30+ nationalities,
serving millions of customers every year to create a better everyday life for
the many people.
This is us in IKEA Al-Homaizi Limited.
Our keywords are Home, People, Happiness, Development, Leadership, Diversity,
and Passion.
Join us to bridge your dreams and unique ideas within an organization that
believes in People.

Job description

You have a friendly and personable attitude with the ability to adapt to the
different needs of our customers. You possess strong problem solving skills to
help create innovative solutions for our customers needs. Each customer is
unique and you have the ability to show empathy and resilience with each
customer contact. You have excellent computer skills with the ability to learn
new software programs. You have excellent written and verbal communication
skills.

Qualification

As a Contact Centre Centre Co-Worker, your daily responsibilities will include
general customer inquiries, finding solutions for the customer and being the
contact for online orders. These inquiries can include investigating complex
cases, taking payments, liaising with IKEA Service providers and assessing
quality & warranty issues. You will deliver quality customer service across
various communication channels including phone, email and social media.
By building trusting relationships with our customers you will educate
customers on our home furnishing solutions. You will get the opportunity to
discover the important role you play in making a positive impact on the
customer journey within IKEA.

More Information

TOGETHER AS A TEAM
The main responsibilities are: exceeding customer expectations by ensuring a
seamless and easy buying process that creates trust in the IKEA brand in a
multichannel environment; managing and supporting the team in order to co-
ordinate and optimise goods flow operations in the store. This will result in
agreed product availability for customers and the correct quality of the goods
flow process in the store at the lowest possible costs.