Waitress - Ikaros Lounge

A Waitress is responsible for providing Guests with food and drinks as
requested in an efficient manner and according to Ikaros Lounge standards.
What will I be doing?
As a Waitress, She will be responsible for providing Guests with food and
drinks as requested in an efficient manner and according to Ikaros Lounge
standards. Specifically, She will be responsible for performing the following
tasks to the highest standards:
* Manage an efficiently operated bar shift that is in accordance with the agreed standards and regulations
* Use every possible opportunity to gain knowledge in all areas of bar supervision
* Ensure all tables receive their drinks and food as requested
* Maintain the cleanliness of all equipment used during shifts
* Maintain cleanliness of the bar and stores to Health, Safety and Hygiene standards at all times
* Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
* Comply with Company Health and Safety, and Fire Regulations and procedures
* Adhere to the Company disciplinary policy when necessary
* Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
* Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
* Meet or exceed the monthly drink profit margin target
What are we looking for?
A Ikaros Lounge Waitress serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* Customer Service experience in supervisory or above capacity
* A warm personality, attentive and smartly presentable
* Ability to listen and respond to demanding Guest needs
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Committed to delivering high levels of customer service
* Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in similar role
* Passion for delivering exceptional levels of guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!