Captain/Cashier

Job Number ‎23006917
Job Category Food and Beverage & Culinary
Location Le M eridien Al Aqah Beach Resort, Dibba Road, Fujairah, United
Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions, and prepare and present checks to group contacts
for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table. Inspect
the cleanliness and presentation of all china, glass, and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements,
allergies, dietary needs, and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional, maintain confidentiality of proprietary information,
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language,
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach common
goals, and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Move, lift,
carry, push, pull, and place objects weighing less than or equal to ‎25 pounds
without assistance. Stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.
SCOPE / BUSINESS CONTEXT
* A Full Time position based at Le Meridien Al Aqah Beach Resort.
* Number of Direct Reports - NA
* Titles of Direct Reports - NA
CANDIDATE PROFILE
Experience:
* * Minimum of ‎2-year experience of a similar position within a five star hotel
Skills and Knowledge
* * Minimum lifting ‎20 lbs.
* Ability of verbally communicate effectively with guests and co-workers.
* Pushing, pulling, bending, stooping, upward reaching
* Exposure to cleaning chemicals
* Exposure to extreme temperatures
* Prolonged periods of standing and/or walking
* Leadership skills
* Training and motivating skills
* Systems (Micros, Fidelio, LMS, Respack, Info time)
Education or Certification
* High school diploma or GED; ‎4 years' experience in the food and beverage, culinary, or related professional area.

SPECIFIC DUTIES The following ___are specific responsibilities and
contributions critical to the successful performance of the position:_
* Open and close shift in accordance with manager's checklist.
* Train, maintain and enforce all Marriott service standards using use records, menus and appropriate reference materials.
* Properly execute revenue and check control procedures on shift.
* Maintain a safe and sanitary work environment for all associates and guests.
* Ensure room service is fully staffed and able to handle volume of business; periodically check and assist as necessary.
* Provide floor coverage during all meal periods.
* Conduct taste panels and menu classes on a daily basis for room service.
* Complete scheduled inventories of supplies, food, and liquor to check stock and requisition necessary supplies
* Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies
* Follow property key policies, including checking out and returning keys to appropriate departments.
* Attend and conduct meetings as required.
* Ensure all side work is done on a daily basis.
* Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
* Each associate expected to carry out, within their capabilities, all reasonable requests by management.
Cash/Bank Handling
* * Process all payment methods in accordance with Accounting procedures and policies.
* Follow property control audit standards and cash handling procedures (e.g., blind drops).
* Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
* Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
* Transport bank to/from assigned workstation, following security procedures.
* Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
OTHER
Safety and Security
* * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
* * Follow company, hotel and department policies and procedures.
* Follows Marriott International Hotels Limited Regional Office policies and procedures
* Protect the privacy and security of guests and coworkers.
* Maintain confidentiality of proprietary materials and information.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors and Management.
* Working hours as required to do your job but normally not less than ‎48 hours per week.
Guest Relations
* * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* * Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
* Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
Communication
* * Answer telephones using appropriate etiquette including answering the phone within ‎3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
Working with Others
* * Support all co-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
* * Comply with quality assurance expectations and standards, e.g. GuestVoice and Marriott Brand Standard Audit.
Physical Tasks
* * Enter and locate work-related information using computers and/or point of sale systems.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e.g., small print).
* Move, lift, carry, push, pull, and place objects weighing less than or equal to ‎10 pounds without assistance.

Note: Additional to the above mentioned requirements an Employee will at
times be expected to perform tasks and duties outside of his/her scope of work
as necessitated by work demand.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Le M eridien, we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative, cosmopolitan, culture seekers that appreciate sophisticated,
timeless service. We provide original, chic and memorable service and
experiences that inspire guests to unlock the destination. We're looking for
curious, creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences, we invite you to explore career opportunities with Le Meridien.