Front Office Supervisor at InterContinental Fujairah Resort

As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the
exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar
Mountains. An exceptional destination where Arabian hospitality meets luxury.
With ‎190 rooms, indoor & outdoor event space, restaurants & bar. With over ‎30
languages and countries represented by the staff, the hotel weaves together an
international five-star resort presence.
What's your passion? Whether you're into knitting, kite flying or karaoke, at
IHG we're interested in YOU! We love people who apply the same amount of care
and passion to their jobs as they do their hobbies - people who help us create
great brands guests love. And we're looking for more people like this to join
our dynamic & committed team at the InterContinental Fujairah Resort.
Your Day to Day
As Front Office Supervisor, you will be responsible for all activities
relevant to the Front Office. Tasks include check in/out, rooming of all hotel
guests, Room allocation and inventory balancing, foreign exchange, cashiering,
Credit Follow up. You will also ensure efficient running of Front Office
operations and that the highest standards of hospitality and welcome are
demonstrated on every occasion. Supervise Front Desk agents, and all relevant
procedures while on duty.
At InterContinental Hotels & Resorts we look for people who are charming,
confident, and internationally-minded; people who know what it takes to exceed
guest expectations.
Some of your main role responsibilities are:
* Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
* Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable on where further information can be obtained.
* Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.
* Attend to guest's complaints, inquiries and requests, refers problems to Assistant Manager if he/she unable to assist.
* Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
* Handle Group Check In when necessary.
* Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
* Is knowledgeable about the different software programs utilized in the Guest Services Department including Opera & Loyalty Connect, but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc.
* Monitor the enrollment and correct handling and updating of IHG Rewards Club Membership Responsible and attends to guest's request of using the service of safety box at all times.
* Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options.
* To be fully involved in IHG Rewards and ICA enrollments and achieving targeted Up-Selling Revenue.
* Gain understanding of the departmental goals and financial targets and support Management team to achieve these targets.
* Registers and rooms all arrivals according to established procedures.
* Anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
* Maintain comprehensive knowledge of standard reservation procedures.
* Be aware of the hotel availability and of every opportunity to maximize room revenue.
* Maintain cashier float and ensure accurate daily report of all money received.
* Ensure that all charges are correctly posted to the guests bills following the standard procedures.
* Deal with cash, check and credit transactions in accordance with the hotel and company policy, and ensure that any discrepancies are reported immediately.
* Ensure that all credit limits are adhered to and to advise the Front Office Manager when limits have been reached.
* Ensure all messages received for guests are passed on accurately and as quickly as possible.
* To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.
* To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.
Ideally, you'll have some or all of the following competencies and experience
we're looking for:
* Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration
* ‎2 years of Front Office/Guest Service experience including supervisory experience.
* Must speak fluent English; other languages preferred.
In return, we offer competitive pay and benefits, and a chance to work with a
great team of talented people. Most importantly, we'll give you the Room to
Belong.
So what's your passion? Please get in touch if this position matches your
skills and interests and tell us how you could bring your individual
competencies by clicking "Apply Online".
We are an equal opportunity employer.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.