Workshop Planner

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role
We are looking for a Workshop Planner t o join our Toyota team in
Fujairah. As a Workshop Planner, you will allocate the technical jobs to
the technicians ensuring alignment of job requirement to technical skillset in
order to optimize the workshop 's utilisation. You will be the main link
between the frontline and the workshop and supports timely performance of
assigned technical jobs to ensure timely vehicle delivery to the customer.

What you will do
* Allocate the Job to technicians based on correct category required to perform the job.
* Monitor technician planning board and Job Progress Control Board as per monthly roster and escalate any concerns to the workshop manager
* Ensure accurate/ fair distribution of jobs technicians' utilisation and efficiency targets are achieved.
* Ensure Fix It Right (FIR) Process is being followed to achieve FIR target.
* Ensure jobs allocated are closed as per the schedule
* Ensure no deviation on time clocking process, escalate as required
* Ensure vehicle on time delivery by providing the vehicle progress update to Service Advisor

Required skills to be successful
* Experience in allocating the job to technicians based on correct category required to perform the job
* ‎2 to ‎3 years' overall experience as a Workshop Controller OR Workshop Planner in the automobile dealership
* Has the ability to write technical reports'
* Strong communication skills

About the team
Reporting to the Aftersales Manager, you will working with Technicians &
Service Advisor on a daily basis. You will communicate all changes that affect
a vehicle to the concerned department and constantly collaborate with other
internal & external departments to maximize overall business benefits.

What equips you for the role
* Diploma in Automobile / Mechanical Engineering
* Diagnostic Technician or Equivalent
* Good communication skills, both written and verbal
* UAE driving license will be an advantage.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim
Automotive is an industry leader with presence in ‎10 countries across the
Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution,
manufacturing, leasing and aftersales, and we are firmly established as the
regional representative of some of the world 's most iconic automotive brands:
Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the
boundaries on innovation, quality standards, and value-added service across
our vast universe of customers - right from motoring enthusiasts to fleet
operators to contractors. Our mission is to become the leader in custom-made
mobility solutions by delivering nothing less than world-class omni-channel
experiences.

We channel our local expertise and global trust to deliver one of the most
comprehensive portfolios of mobility products and solutions, from passenger
cars to SUVs, electric vehicles to high-performance motorbikes, commercial
vehicles to industrial & construction equipment.
What keeps the company moving forward is a ‎9000-member strong team, with
inspiring possibilities for growth, throughout the career path. This is Al-
Futtaim Automotive and we empower talent to move forward.