UH, Network & Info Secr

The Network Operations Manager directs and manages all aspects of the network
& security operations life cycle across the UAEU data centers. Provide overall
network and security technical operations team leadership, while maintaining a
deep technical understanding of network, telecom and security infrastructure.

• Manage and develop a team of network/security engineers and vendors to manage, monitor, and troubleshoot the UAEU network and security infrastructure 24x7 in a manner that meets UAEU’s educational, research and administrative service level commitments provided ongoing technical and leadership expertise including growth and scalability requirements


• Diagnosis, escalation, tracking, and resolution of complex incidents in line with industry problem management practices. Lead and manage recovery efforts, as necessary, including effectively escalating incidents and problems internally and externally


• Drive continuous improvement efforts through new/enhanced processes, systems, tools and technology to streamline, improve, and extend the quality of services


• Leads the design, implementation, operation and maintenance of the Information Security Management System based on the ISO/IEC ‎27000 series standards, including certification against ISO/IEC ‎27001 where applicable


• Leads or suitable information security awareness activities


• Monitor and exercise adequate controls over the network to maintain/exceed service level agreements , including ensuring that all network related services and infrastructures are within the Security and Audit guidelines set by UAE IT Governance


• Lead, mentor, coach, and develop a team of network and security operations engineers that take ownership and accountability for delivering service excellence


• Collaborate with Architecture/Engineering team to design, develop, implement, and improve network services overall


• Provide project guidance and oversight on all operational data & security network related initiatives


• Develop and maintain quality configuration management practices and procedures


• Generates, develops and distributes statistical reports for upper management


• Near and long term planning of targeted and broad objective setting activities in support of the regional network and security infrastructure.


• Participate in the development of and occasionally supervise disaster recovery planning and testing efforts


• Lead career development and annual process activities for team members


• Assist in evaluation of products and services to create value in supporting the operational aspects of the network infrastructures


• Responsible to adhere with all information security policies and procedures of the University.


• Other duties as assigned
  Minimum Qualification


• Bachelor degree required in Computer Engineering/Information Technology.


• One or more of the following certifications- CISM, CISA CISSP, CCNP, ITIL, highly desired


• ‎5-‎7 years of network and security operations experience,


• Minimum ‎3 years supervisory experience
  Preferred Qualification


• Knowledge of IP routing, VoIP communications, high speed and secured data services, video communication networks.


• Strong people leadership, motivational, management and coaching skills


• Strong organizational skills; ability to prioritize and perform multiple tasks


• Excellent oral and written communication skills


• Technical writing skills required for documentation reviews


• Strong interpersonal skills


• Strong analytical skills


• Knowledge of network/security related communications and the telecommunications industries