Reservations Agent - Aloft Al Ain

Job Number ‎23171819
Job Category Reservations
Location Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee, special rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g., complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects weighing less than
or equal to ‎10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft, we aren 't your typical hotel--but we aren't too cool for school
either. We're here to be our guests' launching and landing pad. Whether they
are taking their dog for a walk and coming back for a drink, wrapping up a day
of meetings with coworkers, or they're in town to see family, friends, or
their favorite band, we offer a hub for connection to others and the area
around them, with modern design and personality to boot. We're looking for
confident self-expressers who aren't afraid to draw outside the lines. If you
are someone who gets excited about the possibilities to connect with others,
then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.