Showroom Manager - Jaguar/Land Rover (Al Ain)

Job Purpose:
To plan, manage, and lead the showroom sales in order to achieve sales
targets. Supervise functioning of the showroom while ensuring efficient and
effective showroom standards and monitoring customer satisfaction.
Roles & Responsibilities:
* Plan and execute JLR's sales strategies and ensure whether the budgeted target for the showroom is achieved or exceeded
* Coordinate with the sales manager and communicate sales plan & targets to the sales in order to achieve targets successfully
* Manage sales process (aspects such as initial customer contact and reception, clarification of needs, identification of prospect, follow-up on initial contact, final closure of sales and quality of sales documentation) to ensure quality in the entire process
* Prepare stock requirement for the month defining specifications, model and number of vehicles for the approval of the sales manager
* Review daily sales activities, team product knowledge and showroom presentation so that JLR's remains focused on delivering strong monthly results in line with its objectives
* Liaise with appropriate internal stakeholders such as Customer Interaction Centre to provide customers with efficient sales support
* Deal with critical problems and major customer complaints or issues that may be escalated and ensure prompt action or decisions in a timely resolution
* Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements
* Prepare offer creation and provide it to customers
* Ensure all customer data is effectively recorded
* Maximize usage of demo's and monitor demo to sale ratio
* Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information in order to convey the desired image of JLR and ATM
* Monitor PDI process and ensure highest level of customer satisfaction
* Communicate properly and efficiently with JLR customers in the respective showroom of the region
* Stay well-informed on the market requirements and customers' preferences
* Prepare reports in Autoline and deliver to the sales manager for review
* Provide leadership and direction to subordinates towards the achievement of goals and objectives
* Guide, motivate, and evaluate subordinates on their performance, productivity and progress, while identifying training needs of team members to improve efficiency and ensure conformity with standard procedures and practices
* Ensure that team members acquire the required skills and knowledge through appropriate training programs including product/brand related training, while identifying the appropriate gaps and training costs/benefits to ensure budgetary parameters are met
* Ensure potential successors are identified, developed, and trained for succession planning purposes
Qualifications & Experience:
* Bachelor's Degree in a business related discipline
* Five to eight years of experience in sales, preferably in the automotive industry
* Must be fluent in Arabic, preferably a native Arabic speaker
* Excellent interpersonal and communication skills
* Strong people management skills
* Strong understanding of regional market
* Proficiency in Microsoft Office
* Proficient in Autoline will be an added advantage