Operating in the UAE for over 50 years, CBD manages the financial requirements
of some of the largest corporates and businesses operating in the country,
driving the UAE economy. Over the years, CBD has transformed into a
progressive and modern banking institution winning multiple awards for its
digital initiatives, credit cards, bank accounts, mobile app features and
services.
CBD has been recognized as the number one bank in the UAE on the Forbes list
of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious
individuals who are passionate about the banking and finance industry and the
markets in which CBD operates. Just as important to us is your ability to
demonstrate a talent for dealing with people - your colleagues and our
customers - and delivering service that really goes the extra mile.
Primary responsibilities include but are not limited to:
Provide & deliver a professional one-stop customer service for VIP and high
net worth customers and create a positive impression of the bank in line with
bank's established Standard Operating Procedures and policies. The service
will be primarily provided on a phone call. However, may also include e-mail,
web chat or social media interactions with the banks' customers. The senior
call centre agent will be primarily responsible for handling Al Dana
customers.
Providing superior customer service and answer all incoming calls with focus
on 'quality service' while maintaining highest productivity. The Sr / Agent
will also liaise with the customers via other channels of communication
including but not limited to e-mails, web chats, social media etc.
Handling VIP and ultra-high net worth customers and providing outstanding
service including exceptional approvals based on the delegation of authority
where required
Recognize and convert sales opportunities while answering prospect customers'
inquiries and deepen existing customers' relationships by Cross Selling and
generating sales leads
Applying sound and accurate product knowledge while talking to customers
Follow up all activities and requests arising from customer interaction and
deliver as promised
Take complete ownership to resolve customer requests and escalate calls
immediately in case of any challenges in meeting the customer expectations
Complaints' handling and problems' resolution
Checking and updating customer's data and information
Provide management with valid and regular customers' feedback
Ensure efficient secrecy by applying the standard security measurements before
providing any information to callers as specified by bank's policy &
procedures
**SUMMARY OF FUNCTIONS:** Handle all types of inquiries incoming through phone, email, fax, and walk-in inquirers, in addition to providing a range of assistance and support to students/inquirers. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Handle all types of inquiries, suggestions, requests…
الإمارات العربية المتحدة Jun 1, 2023 AED 4500 - AED 5000 Contract Full time Our client is into the **Real estate** industry. They are now looking for a **Call Center Agent** to join them. **Roles & Responsibilities:** * Handle many inbound and outbound calls to customers and clients. * Ident…
About Fakeeh University Hospital Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model, the hospital brings you the legacy of over four decades of compassionate care – drawn from the…
Agent - Contact Center - 22000845 United Arab Emirates Closing Date: Jan 20th 2023 ** MAIN OBJECTIVE OF ROLE** To create a better customer experience for flydubai 's passengers by providing quality call center services ensuring spot-on product knowledge. **KEY RESPONSIBILITIES** * Provides…
Salary **7,000 - 8,000** ******EGP - Egyptian Pound** **** Job Role / Function **Customer Service** Vacancies **50** Years of Experience **Unspecified** Career Level **Entry Level** Gender **Unspecified** Age **Min: 20** Employment Type **Full time** Expiry date **20 Aug 2022** Job Description …
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you …
**Some careers have more impact than others.** If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. …
Job description **Some careers have more impact than others.** If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and …
**POSITION SNAPSHOT** Location: Nestl e Business Services Cairo Company: Nestle Egypt Full-time/ Hybrid Model **POSITION SUMMARY** * Provide timely resolution of all queries (H2R & S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support …
Job description **Some careers have more impact than others.** If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and …