Customer Care Representative

This is your opportunity to be part of a customer centric team.
You will be responsible to process all sales orders with a high level of
accuracy and in timely fashion in accordance with Hempel guidelines/procedures
and ensures customer's satisfaction.
Here's some of the other things you can look forward to:
* Sales order processing in the ERP system as per the Care working procedures, from various entry channels (including facilitating the product availability, product alternative finding, initiating productions and/or multi-tint productions, facilitating the on-time delivery, order confirmation and invoicing process, archiving).
* Facilitate credit limit increase, if need so during the sales order process and sales orders related documentation management.
* Customer master data management within the sales order process when required (add new delivery address).
* Prioritize orders in case of shortages as per the customers classification, and in case of need, according to the rules provided by the direct line manager.
* Coordinate return orders and issuing related credit notes (ensuring the appropriate virtual stocks handling), as per the Care working procedures.
* Proactively manage the outbound and inbound communication with the customers utilizing the provided communication tools (e.g. calls/e-mails/etc.), including claims management, ensuring the professional communication level and high level of customer experience - within the company communication guidelines.
* Provide the Customer Care related needed information to the internal & external auditors, as per the requests (including Impero controls).
* Provide basic technical and product related support for the customers within the daily order handling process.
* Ambassador of e-commerce platforms & similar digital ordering tools adoption for the customers, and support for the customer with the onboarding process.
* Service delivery within Service Level Agreement and also maintaining good cross-country working relationship.
You will report to the Customer Care Manager.
The role will be based in Sharjah/UAE
We're looking for an energetic individual with a positive attitude and the
ability to learn.
Our ideal candidate will come from an international experience with cross
cultural , cross functional environment.
You should also have the following qualifications:
* Experience in a busy Customer Service
* Experience in standard operating procedures
* Ability to understand and have basic product knowledge
* Experience in using ERP-systems (Microsoft preferred)
* Proficiency with standard MS Office programs
* Experience with CRM is a plus
* E-mail and call etiquettes
* Proficiency in English language (both written and verbal)
Application and further information
For further information on Hempel, please visit hempel.com.
To apply for this position, please submit your application letter with a CV in
English via the link no later than the ‎19 May ‎2023.
Please note that the interviews will take place ‎1-‎2 weeks after the
application deadline, and you may want to pencil this time in your diary to
avoid any holiday clashes.
More about Hempel
At Hempel, we are working together to shape a brighter future with sustainable
coating solutions. We believe this is only possible with dedicated employees
with diverse perspectives and backgrounds. Hempel is committed to creating an
inclusive work environment and culture that embraces the diversity of our
employees and the customers we serve, providing equal opportunity for all.
Application due
‎2023-‎05-‎19
Seniority Level
Mid-Senior level
Job Functions
Customer Service
Industry
Chemicals
Across the globe, Hempel 's coatings solutions protect surfaces, structures
and equipment. They extend asset lifetimes, reduce maintenance costs and make
homes and workplaces safer and more colourful. Hempel was founded in
Copenhagen, Denmark in ‎1915 by J.C. Hempel, and is solely owned by the Hempel
Foundation, which not only ensures a solid economic base for the company, but
is dedicated to making a difference in the world by empowering children to
learn, supporting coatings science and sustaining biodiversity.