Boutique Manager

Company: Givenchy
Country / Region : Saudi Arabia
City : Riydah
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Retail
Experience required: Minimum ‎5 years
Reference No.: GIV01704
Date of publication: ‎2023.02.‎04
POSITION
Givenchy is seeking a highly motivated and passionate candidate for the
position of Store Manager to lead its Centria Mall boutique. This is an
exciting opportunity to join this key business location. In this role you will
direct, influence and drive store performance across key areas of
responsibility; customer experience, talent management, financial targets, and
operational efficiencies. You will be a true brand ambassador, leading the
team to communicate Givenchy's DNA in the ME market.
Business Vision
* Define and communicate vision for the store in line with the local strategic plan
* To supervise and coordinate the activities of the store in order to contribute to the achievement of economic objectives and KPIs while ensuring compliance with quality standards of customer service
* Ensure balance between customer experience, financial targets, talent development/retention and operational efficiencies
* Leverage understanding of the local marketplace, industry trends and best methodologies in the luxury industry
* Coach and train the team to ensure all team members have everything needed to perform productively and to drive overall store performance.
* Meet all financial targets as defined by Retail Manager & MD
* Implement client centric initiatives in order to increase conversion, cross selling and UPT
Customer Experience
* Build and maintain in-store client experiences aligned to mission and values
* Be the Brand Ambassador; maintaining a strong floor presence to ensure each client experience in line with our standards of excellence
* Define, implement and measure CRM strategy in partnership with Corporate team; evaluate, update and modify strategy to meet defined targets
* Liaise with Senior Management and Corporate Team to conceive and implement store-level events including but not limited to; collection previews, charity partnerships, VIC experiences, Paris Shows
* Analyze all reports/tools to access customer service delivery (i.e. Mystery Shop, CRM Reports)
* Facilitate solutions to customer concerns; directly manage advanced customer issues or complaints
Talent Management
* Recruit and build a strong, united and motivated team. Source, screen and hire talent, in cooperation with Human Resources
* Ensure all new hires are properly onboarded and given all fundamental training; complete ‎90 Day Evaluations
* Complete Annual and Mid-Year Performance & Career Review process
* Coach, mentor, and problem solve with sales associates one-on-one and on the selling floor
* Partner with Corporate Retail & Training teams to identify/develop relevant training to build service, selling and product knowledge skills
* Develop and give the team members opportunities to grow and to develop by taking initiatives and responsibilities to reduce staff turnover
* Create an environment that supports equal and fair treatment and ensure a good quality of work
Merchandising
* Collaborate with Corporate Management and Merchandising teams to drive key categories and uncover opportunities
* Align merchandise mix to meet client needs; particular emphasis on VICs
* Maintain all merchandising standards as set by the brand guidelines

PROFILE
Store Operations
* Supervise all critical metrics, analyze results and make changes to improve performance and efficiency
* Develop and evolve standardized staffing model to better align employee scheduling to store traffic
* Liaise with Senior Management to share point of view on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, traffic patterns, etc.)
* Ensure all inventory control, fraud prevention and audit practices are implemented and maintained in line with Givenchy/LVMH standards
Clienteling
* Ability to recruit new clients and grow our active client base
* Strategic view on client Pyramid and how to grow each segment
* Focus on appointments and consignment penetration of the boutique business
* To ensure team members focus on Clientelling and act as ambassadors to deliver a unique service experience and build customers loyalty.
Qualifications
* ‎8+ years retail experience in a managerial position
* Passionate for the luxury industry and the House of Givenchy
* Demonstrated track record driving a luxury boutique
* Experience in the ME market strongly preferred
* A business driven but client and people-oriented leader
* Able to develop, mentor and coach a team of top-tier sales professionals
* Proficient in all Microsoft Office programs
* Understanding of POS systems/operations (Cegid)