Application Support Engineer

Job Description

• Applies technical knowledge (e.g. SAP, Java, .NET) to solve application issues with moderate risk/complexity.


• Works on problems/projects of moderately complex scope.


• Evaluates unique circumstances and makes recommendations.


• Exercises independent judgment within defined practices and procedures to determine appropriate action.


• Participate in customer and internal projects, including transformation.


• Contribute to projects from own responsibility area


• Resolve most technical incidents independently within technical area.


• Work with team members to resolve more complex or cross-technology incidents.


• Documents known errors and workarounds.


• Identify potential escalations and alert management proactively.


• Manage basic escalations with customer.


• Review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility with the supervision of their Manager.


• Understand and escalate scope changes per change control process.


• Ensure Configuration Management Database (CMDB) entries are complete and accurate.


• Apply Giza Systems solutions to meet moderately complex customer needs within area(s) of technical responsibility


• Provide continual improvement recommendations/direction setting and advice within work team.


• Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters


• Work as part of a team, which may be virtual, global, and/or multi-functional.


• Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.


• Responsible for executing recovery actions


• Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.


• Analysis of data and trends to define changes to increase application reliability, reduce maintenance costs, etc.

Personal Skills

• Bachelor's degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.


• ‎1-‎3 years of relevant experience

Technical Skills

• Understanding of applications technology in direct responsibility


• ITIL Foundation Certified


• Develop General understanding of related technologies


• Customer Service


• Develop Customer/Vendor Management skills


• Develop Business Analysis


• Develop General Financial Management


• Good communications skills

Typically advises or sets direction for:

• May provide leadership for small customer(s) or provide input for larger customer(s)


• Medium-size service or many smaller services


• Sub-region or region

Typically advises or sets direction for:

• Technology sub-area


• Operational policies / standards


• Strategic policies/standards for team

Job Details

Job Location
Saudi Arabia
Company Industry
System Integrator
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Technical

Preferred Candidate

Career Level
Entry Level
Years of Experience
Min: ‎1 Max: ‎3
Degree
Bachelor's degree