This position is a key strategic, functional, and operational leadership role
responsible for the development, continuous improvement and delivery of
customer service, and the strategic development of operational requirements,
process and technology, to deliver a customer experience that result in high
customer satisfaction. This role will work closely with the company teams to
create an effective system to improve customer satisfaction and loyalty.
Is responsible for the CX Business planning, ensuring the execution and follow
up for a diverse range of customer related campaigns, leading to an improved
Customer Experience (CX) Development.
The CXD director ensures customer service level through planning and
implementing the complaint management, First Contact Resolution, the contact
center strategies and operations; improving systems and processes; managing
staff, and will be responsible for driving the overall execution of function
specific business unit goals, reflecting & understanding the Voice of Customer
through high quality automated customers surveys , and communicating with all
departments that touches the CX, orchestrating & directing all related for
needed changes & improvement to deliver the CX goals. In addition, create a
customer data governance model that ensure proper Data gathering, cleansing &
structure, allowing for ease of use.
Location:
Saudi Arabia Any Region
Salary:
£80000
Job Type:
Permanent
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