Area Manager

Job Description

The primary job function of the area manager is to manage and assume overall
responsibility for the success of their stores by directing all operational
aspects of each store and driving sales whilst minimizing costs. ... An area
may consist of between eight and twenty stores.

Key Accountabilities:
Responsible for ensuring that stores are meeting KPIs and standard operating
procedures to maintain brand and company standards.

Support stores in maximizing revenue and driving sales, to meet the monthly
sales objectives.

Facilitate the ROM, as well as assist the SMs in controlling shrinkage to the
acceptable limit to meet the company standards.

Facilitate the ROM in managing and developing the store staff to ensure a
fully motivated and engaged workforce.

Facilitate the ROM in conducting HR-related deliverables like appraisals,
investigating disciplinary issues etc. to satisfy the HR/legal requirements.

Facilitate the ROM in training store-based staff in product knowledge, store
operational procedures, customer service, selling skills etc. to maintain
store standards and drive sales.

Responsible for developing and maintaining an open, efficient and effective
channel of communication with the store staff, ROM and other departments to
ensure that accurate information is passed on in a timely manner.

Responsible for ensuring that the store staff is kept fully informed and up-
to-date on all information relevant to them, to ensure for them to meet
company standards.

Facilitate the ROM in maintaining up-to-date information about fashion trends,
customer profile, competition within the regional market etc. to ensure that
the buying is in line with the demands of the market, customer service is
enhanced, and staff profiles are suited to the brand/client profile.

Responsible for maintaining up-to-date brand knowledge and a full
understanding of the brand history to ensure that the brand image is always
upheld.

Knowledge, Skills & Experience

Education

Graduate/ Master’s Degree.

Language

English – Mandatory

Arabic – Beginner / intermediate

Job Experience

‎3-‎5 years of experience

Technology

Basic MS office, Excel skills and PPT

Others

Knowledge of the local culture and sensitivities.

Knowledge of the market in terms of changes in fashion trends, competition
etc.

Qualifications

Experience:
A minimum of ‎3 years’ restaurant management experience and previous experience
in running more than one restaurant. Previous experience in opening a new
restaurant is an advantage.

Skills & Knowledge:
Computer literacy

This is about being able to use computers, the internet and related technology
at work. It includes the use of both basic hardware and software. It is about
being able to access and input information, solve and avoid problems, keep
information organized and communicate effectively with others inside and
outside of Nando's.

Spoken and written English

This is about being able to communicate effectively in both spoken and written
English. It involves expressing thoughts, ideas and comments clearly either
using speech in individual or group situations, or in writing using correct
and appropriate grammar, organisation and structure so that the message is
clearly understood by the recipient/s.

Problem solving

This is about being able to identify the root cause of a problem and to come
up with a number of appropriate solutions to solve the problem before
selecting the most appropriate solution given the situation.

Coaching

This is about working with each of your direct reports to improve on their
current levels of performance. Your job as a Manager is not to maintain the
status quo. Your job is to continually improve on the performance in your area
of responsibility. In order to do this you need to make sure each member of
your team improves their individual performance.

Delegating

This is about delegating some of your easier tasks to those of your direct
reports who are ready to take on more work because they are already performing
to a high standard in their current role. This is a great way to start
preparing your direct reports for promotion opportunities and it allows you to
free up some of your time to focus on your more complex or important tasks.

Finance & business planning

This is about understanding the finances of the Casas and being able to put
plans in place to meet the finance and business goals of the Casas.

Competencies:
Team leadership

This is about leading a group of people to work effectively together and
includes communicating a compelling vision, keeping people informed, taking
care of the group, managing meetings and promoting team effectiveness.

Customer service orientation

This is about wanting to meet the needs of the customer and about putting the
customer first. This includes internal customers i.e. colleagues and other
departments that rely on you for work, and external customers i.e. any
stakeholders that are affected by the way in which you do your work.

Achievement motivation

Having a concern and behaving in a manner that indicates a concern for working
above the normal standards.E.g. Striving to improve on one’s own past
performance, trying to surpass the performance of others and trying to achieve
something that has never been done.

Developing others

This is about having a genuine desire to grow others in terms of an
appropriate level of needs analysis and other thought or effort. This refers
to the intent to develop and not specifically to providing formal training.
E.g. Provides support for the development of long-term characteristics of
others.

Living the Nando’s Values:
HEARTFELT GENEROSITY – this means being generous with:
time and offering help and support to team members when needed;
sharing the credit with my team for a job well done;
information and knowledge;
solutions for my manager when things go wrong;
positive feedback by always noticing when others do something well and letting
them know;
encouragement by being positive in a stressful or difficult situation;
respect and treating everyone I interact with, with respect;
my time and do things for the community in which I live.

BUILDING RELATIONSHIPS – this means:
being a positive person and seeing the good in others;
keeping my promises;
keeping confidential information confidential;
always being honest;
making everyone feel welcome;
treating everyone equally;
making an effort to get to know every member of my team;
making an effort to get to know my Customers;
loving turning new Customers into regular Customers;
valuing the opinions of others;
being solution oriented not problem oriented;
seeking to understand and give people a chance to explain their side of the
story before jumping to conclusions;
not gossiping and not taking notice of rumours.

TAKING RESPONSIBILITY - this means:
always arriving on time and in the correct uniform;
keeping to agreed break schedules and shift times;
admitting when a mistake is made;
asking for help when it is needed;
not looking for someone to blame when things go wrong;
making sure I know what is expected from me in my job;
asking questions when I don’t understand or am not sure of something;
letting people know beforehand if I cannot meet a deadline or keep a promise;
keeping my word so people know they can rely on me;
my work always meets or exceeds the required standard.

FUN LOVING – this means:
my team sees me smile and/or laugh every day;
giving compliments to others when they do something well;
actively engaging in Nando’s activities where possible;
loving being at work;
being excited when the restaurant is busy and we have lots of Customers;
making Customers smile and laugh.

BEING MYSELF – this means

not spending my energy worrying about what others think of me, but rather on
doing my job properly and living our brand;
being true to myself;
addressing situations that make me feel uncomfortable with the relevant person
/ people;
taking time to reflect on my actions to better understand myself, how I
interact with others and how I deal with difficult situations, so that I can
improve;
because I value others, allowing them to be themselves at work.

NURTURING GREATNESS – this means:
sharing my knowledge and expertise with others;
taking responsibility for my career and development at Nando’s.

ADVENTUROUS SPIRIT – this means:
being open to new ideas and opening myself up to new challenges.

Primary Location: Saudi Arabia
Job: Landmark Hospitality Food & Beverage
Organization: Foodmark KSA
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Sep ‎27, ‎2021, ‎12:24:‎41 AM