P
OSITION OBJECTIVE -
* he position is responsible for generating sales and deliver customer service at its best. -
* upport the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
K
ey Responsibilities H
ospitality and Guest Service -
* rovides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. -
* ollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. -
* elivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. -
* nhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. -
* ses proper procedures to ensure the accuracy of every order for every guest. -
* nsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. -
* aintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs. -
* romptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. -
* istens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations -
* ollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. -
* repares all products as required, following the order monitor to ensure the accuracy of every order. -
* ommunicates showcase and product needs to ensure proper product availability for guests. -
* egularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures -
* articipates in and attends all store meetings and other related functions. -
* ollows all restaurant policies, procedures and standards. -
* aintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. -
* ollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering -
* eceives payment by cash, credit cards, vouchers or automatic debits. -
* ssue receipts, refunds, or change to the customers correctly. -
* ount money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. -
* aintain clean and orderly checkout areas. Health & Safety -
* orks in compliance with occupational health and safety legislation. -
* nows, understands and follows safe work practices and procedures. -
* ses or wears personal protective equipment or clothing as required. -
* eports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. -
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