PBX Agent

Job Number ‎23116072
Job Category Rooms & Guest Services Operations
Location Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi
Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs,
reservations, and cancellations. Activate and file room keys. Print, fold, and
deliver folios and other items to rooms. Research and resolve disputed
charges. Manage daily room inventory and alternative accommodations list.
Operate telephone switchboard station and fax machine. Process all guest
requests and relay messages. Gather, summarize, and utilize information about
the property and the surrounding area amenities, including special events and
activities. Maintain updated resource materials on all vendors and information
to accommodate guest requests. Activate voice mail system. Test communications
equipment. Update and distribute property telephone directories to staff.
Maintain/run reports on all guests/groups/VIPs and their requests. Dispatch
bell staff or valet staff as needed. Print and audit customer bills for
Express Checkout purposes.

Assist management in hiring, training, scheduling, evaluating, motivating and
coaching employees; serve as a role model. Follow all company policies and
procedures; report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications; maintain confidentiality of
proprietary information; protect company assets. Address guests' service
needs; assist individuals with disabilities. Speak with others using clear and
professional language; answer telephones using appropriate etiquette. Support
all co-workers and treat them with dignity and respect. Identify and recommend
new ways to increase organizational efficiency, productivity, quality, safety,
and/or cost-savings. Visually inspect tools, equipment, or machines. Enter and
locate information using computers and/or POS systems. Move, lift, carry,
push, pull, and place objects weighing less than or equal to ‎10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. Attracting the world 's top
hospitality professionals who curate lifelong memories, we believe that
everyone succeeds when they are empowered to be creative, thoughtful and
compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of
our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our culture drives
success by which The Ritz Carlton has earned the reputation as a global brand
leader in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo and our
Service Values. And our promise to you is that we offer the chance to be proud
of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.