Like getting paid to drink coffee, think big, and hang out with exciting
businesses? Or maybe you want to work alongside some great people who are
helping businesses of all sizes navigate through the MENA payments labyrinth -
and, most importantly, get the results they need. Then you might want to
consider joining our over-caffeinated business team, who are the heartbeat of
Tap Payments.
As a Tapster You Will:
* Act as the primary technical contact for a portfolio of merchants, addressing any issues that they may have with payment or technical issues
* Provide technical support for merchants to support pre-sales and post-sales processes, and proactively anticipate merchants ' needs
* Lead product training and perform merchant business reviews as needed
* Understand Tap Payments products and their underlying architecture
* Perform regular technical audits on merchants' integration; provide code samples and recommendations for optimizing it and ensuring best practices are adopted
* Advocate product improvement requests with our cross-functional teams
* Monitor accounts to ensure optimal transaction performance
* Other duties, as assigned based on the demands of the business and growth of the role.
What You Bring to the Party:
* 3-5 years experience in technical account management, product/software development, or production environment
* Bachelor 's degree in IT or Computer Science or equivalent
* Familiarity with technical concepts, APIs, programming languages, or markup languages
* The ability to expertly prioritize and handle concurrent merchant projects and issues
* Excellent written and verbal communication skills
* A self-starter with strong organization skills and resolution management
* An ability to grasp customers' needs and suggest timely solutions
* Strong analytical and problem-solving skills
Tap is a rapidly growing payment services business, expanding internationally
at an extraordinary pace. We are hiring exceptional talent to work with high-
performing global teams with one common goal: Making payments easy, quick and
secure for our clients all around the world.
Are you ready?