Guest Experience Ambassador

؜ - ؜Riyadh ؜ -

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Job details

Position: Guest Experience Ambassador (Full time #‎533980)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia

Responsibilities:

Have a very good understanding of the outlet's concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.

Take incoming reservations by phone, email, internet booking applications, and in person. Update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email.

Schedule all reservations and planned seating arrangements with management prior to the service period.

Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.

Professionally provide alternative dining options if Lobby Lounge/MO Cake Shop is fully booked or offer the guest a seat until a table is ready and keep them updated.

Welcome and escort patrons with the overall objective to delight and satisfy each and every guest.

Ensure accuracy of all menus: up to date, grammatically correct, clean, and presentable and the menu paper is complete and distributed appropriately.

Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.

Perform any tasks related to billing according to hotel standards and cashiering policies if required.

Attend to any complaints or comments given by guests and if no resolution can be found refer the matter to the outlet manager.

To bid friendly farewell to guests and sincerely thank them for their visit.

Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are not in an acceptable state.

Be part of the synergy between Lobby Lounge/MO Cake Shop and carry out all tasks efficiently and support the outlets as required depending on business levels.

Ensure that the uniform provided is kept clean, presentable, and in good condition.

Personal appearance and hygiene standards are to be kept high to demonstrate a professional image and safe environment for our guests and colleagues.

Assist in any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
Requirements:

Fluent in English & Arabic Speaker.

Previous experience in ‎5 stars Hotel.

Local / Local Expat.

Advertised: ‎26 Feb ‎2023 Arab Standard Time
Applications close:

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Job Summary

Advertiser: Mandarin Oriental Hotel Group
Announcement date: 27/02/2023
Type of employment: -
Experience level: -
Educational level: -
Job location: Riyadh
Salary: -
Phone number: -
Email:
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