HEAD OF OPERATIONS & MAINTENANCE

؜ - ؜Riyadh ؜ -

Job details

Head of O & M - Subject to Contract Award
Make a difference every day


The Job Opportunity


Serco Saudi Arabia (SSA) will be acting as a managing agent that is
responsible for a project that will act and serve as a luxurious tourist
destination. SSA’s role as a managing agent and master operator will be to
manage the service operators of the following transport modes:



  • Air (Private Planes & Helicopter, etc.)

  • Sea (Marine fleet & water taxis, sea freight etc.)

  • Land - Road (cycle, cars, buggy, buses etc.)

  • Land- Logistics (vans, staff buses etc.)
    Key accountabilities
    Support other Head of respective departments as the Mobility Operator Director
    in the implementation of the new O&M; standards and collect and share best
    enablement best practice in order to effectively manage the service operators
    for each respective transport mode in order to conform to their KPIs and
    contractual obligations.


Optimise the enablement process:
Contribute to the overall enablement strategy and derive engagement tactics
for your individual entity target(s).
Initiate the Entity engagement process and evolve to contractual stage.
Assign and lead Serco O&M; SME’s in the ‘as-is’ assessment of the contract’s
O&M; capabilities, and design an organizational, process and system target
operating model in line with O&M; standards.
Ensure the preparation of the operating procedures and lead the procurement of
resources and/or systems that transform the contract’s O&M; knowledge
capability into a functioning O&M; Management Office (OMMO) that will manage,
oversee and coordinate service operators for each transport mode.
Continuously provide Entity OMMO’s with guidance and technical expertise to
effectively manage the service operator’s O&M; deliverables and obligations.
Develop the communication, change management and training programmes that
facilitate ongoing implementation success.
To deputize The Mobility Operator Director when required.
To liaise with both internal and external stakeholders to effectively manage
Serco’s O&M; department and service operators
Support the Mobility Operator Director in the performance oversight and
project management of Service Operators that are assigned to operate &
maintain transport modes of land, air and sea.
Review work performance, project plans, and project schedules with the client
program team.
Liaise with client, staff and external consultants at all levels in matters
relating to O&M; delivery of the service operators.
Manage the project in accordance with Serco’s strategic plan, with an emphasis
on standardisation of policies and procedures; as well as under the direction
of the Mobility Operator Director.
Prepare progress and executive reports.
Support the Mobility Operator Director in developing the strategy and a
sustainable business-operating model to best manage the Service Operators to
operate the transport modes in a built environment.
Supporting the organizational set up for delivery, safe guarding the final
implementation.
Performance monitoring of service operators through, but not limited to,
inspection audits, regular site visits, ensure adherence to best practices &
policies, performance reporting and suggest/recommend turnaround plans when
required.
Timely follow up on the projects execution/operations with the clients’s
relevant stakeholders.
Identify projects/operations issues to be resolved through site surveys.
Evaluate projects execution /operations activities and recommend report to
identify issues and opportunities to improve performance going forward.
Identify best practice to be utilized across the client’s operations
portfolio.
Develop clear escalation procedure to overcome any shortfalls in services
provided by the service operators with regards to O&M.;
Ensure satisfactory contract execution in accordance with the appliable Serco
Quality Assurance, HSE, and other programs and policies;
Timely address various ad hoc requests given by the client for variation work,
VIP visits, etc.;
Provide advice to the Mobility Operator Director on the activities,
developments and changes within the O&M; services covered under the Contract
and their impact upon the provision of those services;
Monitoring of procedures and policies in order to recommend improvements;
Maintain a continuing Assurance programme to ensure the continuing competence
and readiness selected operators to operate and maintain identified land
transport modes.
Responsible for managing transport operations and ensuring service operators
delivers services in line with contract on location build contract.
Responsible for resolving any issues that arise during day to day operations
at fixed location.
To ensure a smooth and seamless operation of transport modes.


Specific Requirements
Minimum ‎5 years in leading multi-disciplined O&M; contracts and transformation
programmes and a proven track record of instituting continuous improvement and
change management.
Training and Learning and development leadership experience beneficial.
Extensive experience of working internationally (preference for Middle East /
KSA).
Knowledge of international change management best practice, preferably in
transport sector.
Demonstrable subject matter expertise (and where appropriate, accreditation)
across multiple aspects of O&M.;
Preference given to candidates with multi-modal transportation experience and
background.


Working with Serco
At Serco, not only is the nature of the work we do important, everyone has
important role to play.
https://www.serco.com/me


We are a team of ‎50,000 people responsible for delivering essential public
services around the world in areas including defence, transport, justice,
immigration, healthcare and citizen services. We are innovators, committed to
redesigning and improving public services for the benefit of everyone.


Join Us


By joining Serco you will have unlimited access to our Global Employee
Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and
SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who
are passionate about diversity, inclusion and belonging.


Take pride in what you do


Serco is committed to Equal Employment Opportunities and is committed to
ensuring the safety of all of its employees through its Zero Harm initiative.
To view all internal opportunities, log into MyHR online.

Job Summary

  • Advertiser: Serco Group
  • Announcement date: 10/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -

More jobs like this

Riyadh
24/08/2022

Head of O & M - Subject to Contract Award Make a difference every day The Job Opportunity Subject to contract award, Serco Saudi Arabia (SSA) will be acting as a managing agent that is responsible for a project that will act and serve as a luxurious tourist destination. SSA’s role as a …

Riyadh
02/08/2022

Riyadh, KSA Full Time, Permanent * **_Kindly send all applications to [email protected] with the subject line "AR005_Head of operations"_** **Job Objective:** The overall objective of this position is to provide hands-on leadership to the KSA operations, productions and projects departments incl…

Riyadh
27/12/2022

Directs the maintenance activities of all medical care and residential maintenance. ##### **Essential Responsibilities and Duties** 1.Manage and maintain functional and administrative supervision over the department's day to day activities. Perform the following tasks relative thereto: a. Provide …

Ajman
11/01/2023

### **Job Description** We are looking for a success-driven logistics manager to handle our logistics operations especially dealing with cargo. PRODUCTS TO HANDLE - International Leading Brands Laptops, All in One Desktops & Servers * Strategically plan and manage logistics, warehouse, trans…

Riyadh
16/12/2022

Together we make the difference Siemens Logistics is a leading provider of innovative products and solutions in airport logistics with baggage and cargo handling systems. Software solutions and customer services along the product life cycle complete the portfolio. The company has an installed base …

Riyadh
28/06/2023

**Together we make the difference** Siemens Logistics is a leading provider of innovative products, solutions in logistics, and automation in airport logistics with baggage and cargo handling. Our software solutions and customer services along the complete product life cycle complete the portfolio.…

Riyadh
28/06/2023

**Together we make the difference** Siemens Logistics is a leading provider of innovative products, solutions in logistics, and automation in airport logistics with baggage and cargo handling. Our software solutions and customer services along with the complete product life cycle, complete the port…

Dubai
24/05/2022

Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchai…

Cairo
08/02/2023

**More about the role:** **Key Responsibilities:** * Continually drive innovation in food and hospitality service solutions that exceed customer requirements. * Work closely in conjunction with the Culinary Director and Culinary Team to provide high level culinary project support. Such as manag…

Dubai
10/02/2023

Purpose The Head of Operations, Middle East is responsible for nurturing a best-in- class operational team that is accountable for consistently achieving regional and group wide targets whilst building a fit for purpose structure that promotes individual and team excellence. The role will be respon…

اللغة: العربيّة