HEAD OF OPERATIONS & MAINTENANCE

Head of O & M - Subject to Contract Award
Make a difference every day

The Job Opportunity

Serco Saudi Arabia (SSA) will be acting as a managing agent that is
responsible for a project that will act and serve as a luxurious tourist
destination. SSA’s role as a managing agent and master operator will be to
manage the service operators of the following transport modes:

• Air (Private Planes & Helicopter, etc.)


• Sea (Marine fleet & water taxis, sea freight etc.)


• Land - Road (cycle, cars, buggy, buses etc.)


• Land- Logistics (vans, staff buses etc.)
  Key accountabilities
  Support other Head of respective departments as the Mobility Operator Director
  in the implementation of the new O&M; standards and collect and share best
  enablement best practice in order to effectively manage the service operators
  for each respective transport mode in order to conform to their KPIs and
  contractual obligations.

Optimise the enablement process:
Contribute to the overall enablement strategy and derive engagement tactics
for your individual entity target(s).
Initiate the Entity engagement process and evolve to contractual stage.
Assign and lead Serco O&M; SME’s in the ‘as-is’ assessment of the contract’s
O&M; capabilities, and design an organizational, process and system target
operating model in line with O&M; standards.
Ensure the preparation of the operating procedures and lead the procurement of
resources and/or systems that transform the contract’s O&M; knowledge
capability into a functioning O&M; Management Office (OMMO) that will manage,
oversee and coordinate service operators for each transport mode.
Continuously provide Entity OMMO’s with guidance and technical expertise to
effectively manage the service operator’s O&M; deliverables and obligations.
Develop the communication, change management and training programmes that
facilitate ongoing implementation success.
To deputize The Mobility Operator Director when required.
To liaise with both internal and external stakeholders to effectively manage
Serco’s O&M; department and service operators
Support the Mobility Operator Director in the performance oversight and
project management of Service Operators that are assigned to operate &
maintain transport modes of land, air and sea.
Review work performance, project plans, and project schedules with the client
program team.
Liaise with client, staff and external consultants at all levels in matters
relating to O&M; delivery of the service operators.
Manage the project in accordance with Serco’s strategic plan, with an emphasis
on standardisation of policies and procedures; as well as under the direction
of the Mobility Operator Director.
Prepare progress and executive reports.
Support the Mobility Operator Director in developing the strategy and a
sustainable business-operating model to best manage the Service Operators to
operate the transport modes in a built environment.
Supporting the organizational set up for delivery, safe guarding the final
implementation.
Performance monitoring of service operators through, but not limited to,
inspection audits, regular site visits, ensure adherence to best practices &
policies, performance reporting and suggest/recommend turnaround plans when
required.
Timely follow up on the projects execution/operations with the clients’s
relevant stakeholders.
Identify projects/operations issues to be resolved through site surveys.
Evaluate projects execution /operations activities and recommend report to
identify issues and opportunities to improve performance going forward.
Identify best practice to be utilized across the client’s operations
portfolio.
Develop clear escalation procedure to overcome any shortfalls in services
provided by the service operators with regards to O&M.;
Ensure satisfactory contract execution in accordance with the appliable Serco
Quality Assurance, HSE, and other programs and policies;
Timely address various ad hoc requests given by the client for variation work,
VIP visits, etc.;
Provide advice to the Mobility Operator Director on the activities,
developments and changes within the O&M; services covered under the Contract
and their impact upon the provision of those services;
Monitoring of procedures and policies in order to recommend improvements;
Maintain a continuing Assurance programme to ensure the continuing competence
and readiness selected operators to operate and maintain identified land
transport modes.
Responsible for managing transport operations and ensuring service operators
delivers services in line with contract on location build contract.
Responsible for resolving any issues that arise during day to day operations
at fixed location.
To ensure a smooth and seamless operation of transport modes.

Specific Requirements
Minimum ‎5 years in leading multi-disciplined O&M; contracts and transformation
programmes and a proven track record of instituting continuous improvement and
change management.
Training and Learning and development leadership experience beneficial.
Extensive experience of working internationally (preference for Middle East /
KSA).
Knowledge of international change management best practice, preferably in
transport sector.
Demonstrable subject matter expertise (and where appropriate, accreditation)
across multiple aspects of O&M.;
Preference given to candidates with multi-modal transportation experience and
background.

Working with Serco
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important role to play.
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