Security Delivery Manager

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
The Security Delivery Manager (SDM) is responsible for overall functional
program success in the account. The role focuses on meeting client needs by
constructing partnerships between the client and various organizations -
including IBM Security and/or client Project Offices, Security Services
resources (consulting, systems integration, managed services, off-shore
delivery and subcontractors) and IT / network service providers engaged by the
client - and managing the implementation of these partnerships to drive
positive customer satisfaction.

Responsibilities:
* Provide account leadership to the Security Services delivery teams - may span multiple projects - and direct teams to develop program / project strategies and implement resulting solutions to meet contract deliverables and Client expectations
* Implement project plans and get Installs, Moves, Adds, Changes (IMACs) approved through Change Management
* Manage IBM Security Services resources - inclusive of direct and/or dotted line employees as well as contractors / subcontractors - and coordinate with client resources to deliver in scope services and solutions on schedule
* Manage quality of Security Services provided by the delivery team(s), and track and report on service level performance by the operations teams
* Develop and administer Security processes and review their application to ensure that Security controls, policies, and procedures are operating effectively
* Serve as point of escalation with accountability for prompt identification, resolution and communication of delivery issues (i.e., contract gaps, resource or schedule issues) that may impact client satisfaction and/or Security Services revenue and profit
* Supervise and improve the effectiveness and efficiency of the Security capabilities being delivered through improvements to each function as well as coordination and communication between Support and Business functions
* Responsible for managing delivery critical situations (on-call ‎24/‎7 potentially until resolution), leading root cause analysis, building get to green plans, and continuous improvement plans
* Provide oversight for the identification, investigation and response of events or incidents of apparent security breaches
* Oversee delivery operations in the account - including reviewing delivery of services to scope and defined schedule, actively participating in scope change discussions, managing to the financial targets, coordinating resources and contract changes, managing Client expectations and satisfaction, communicating effectively and consistently with Client and IBM stakeholders on program status and/or issues, bringing thought leadership or sharing best practices with the Client on topics of interest, etc.
* Work with the security work streams to design and build aggregated operational [SOC] performance metrics and monthly program status reports, present updates to the Client, adapting messages to the level of audience (i.e., operations management, C suite, etc.)
* Support the Security Project Executive (SPE) and/or Associate Partner in identifying growth opportunities and contract profitability
* Play a significant role in long-term Security strategy and planning including initiatives geared toward operational excellence
* Demonstrable project management experience
* Understanding contractual constructs including Master Service Agreements
* Ability to understand and dissect financial information on accounts
* Be familiar with ITIL Service Management framework showing demonstrable skills in ITSM.
* Responsible for reporting of Service Level Management on the portfolio of Security Services.

Required Technical and Professional Expertise
* Excellent people-management skills
* Proven track record with delivery management in a matrixed organization and with managing issues and program risks
* Highly adaptable and able to lead matrixed teams through changes
* Good technical and trouble-shooting skills
* Ability to work in a high stress environment
* Minimum of ‎3-‎5 years of experience in complex project / client management and/or delivery management
* ‎5-‎8 years of experience in Information Technology, which includes ‎5 years relevant practical experience in Cybersecurity and operations
* Knowledge in contract management, financial management and compliance
* Crisis management skills
* Good negotiation skills, excellent written & verbal communications skills
* A thorough understanding of customer service related performance metrics
* Ability to interact with staff, peers, and business units on a technical and professional level; technical knowledge may come from hands-on experience in a security operations role and/or through training and certs
* Fluency in English

Required Technical and Professional Expertise
* Certified Information Systems Security Professional (CISSP)
* Information Technology Infrastructure Library (ITIL
* Other Security Management Certifications (ISSMP; CRISC; CISM

Preferred Technical and Professional Expertise
* Professional qualifications / certifications in project management preferred
* Knowledge of IBM Security portfolio and GTS processes preferred
* Ability to rapidly build teams / networks across the IBM organization

About Business Unit
IBM 's Cloud and Cognitive software business is committed to bringing the
power of IBM's Cloud and Watson/AI technologies to life for our clients and
ecosystem partners around the world. IBM provides you with the most
comprehensive and consistent approach to development, security and operations
across hybrid environments--with complete software solutions for business and
IT operations, development, data science, security, and management. Our
experts and software capabilities help organizations develop applications once
and deploy them anywhere, integrate security across the breadth of their IT
estate, and automate operations with management visibility. With IBM, you also
have access to new skills and methods, governance and management approaches,
and a deep ecosystem of industry experts and partners.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most
unique challenges? And ready to shape the future for millions of people? If
so, then it's time to join us, express your individuality, unleash your
curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own
path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric
of our clients, of society and IBM itself, to create a truly positive impact
and make the world work better for everyone.

It's time to define your career.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.