Designer - Client Engineering

Introduction
IBM Client Engineering Designers take a human-centered perspective in value
engineering. They understand the human needs behind a clients challenge
through lean user research and participative activities (Enterprise Design
Thinking) in client conversations. Designers can uncover additional client
needs to be addressed with IBM Technologies, leading to cross-and up-sell
opportunities. Designers are responsible for translating client needs into
desirable experiences that connect business, technology, and user goals. We
increase client satisfaction with meaningful outcomes and drive adoption by
bringing real value to real people.

If you come from outside tech; think you look a bit different to us; have a
non-degree education, and wonder if your application would be welcome, please
know that it very much is. We would love to get to know you a bit better, so
apply. This might be a perfect match.

Excellent onboarding training will set you up for success, whilst ongoing
development will continue to advance your career through its upward
trajectory. Our sales environment is fast-paced and supportive. Always part of
a team, you'll be surrounded by leaders and colleagues who are always willing
to help and be helped - as you support MVPs that obsess over user-centricity
and business impact.

Your Role and Responsibilities

As a Designer within Client Engineering, you'll be a key player in a multi-
disciplinary team made up of Architects, Data Scientists, Engineers,
Developers, and Business Strategists to deliver a unique client co-creation
experience that uses IBM technology to accelerate and prove value for our
clients.
We're passionate about success. If this role is right for you, then your
achievements will mean that your career is flourishing and our clients are
thriving. To help ensure this win-win outcome, a 'day-in-the life' of this
opportunity may include, but not be limited to:
* Synthesizing research, client insights, and requirements to craft user experiences that connect people in enduring ways with product, services, and brands
* Facilitating and leading user sessions, with clients and IBM team, using contemporary methods and tools to identifying and prioritizing technical challenges that uncover opportunities, drive innovation, and turn ideas into reality
* Leading UX and customer /user journey design for prioritized use cases and Minimal Viable Solutions', often reimaging how work is performed
* Demonstrating a growth mindset and continuous learning to create concept and process designs to guide clients to solve business challenges that deliver human-centered solutions
* Advocating for the user to create meaningful & engaging experiences that bridges the connection between human, business, and technology.

Required Technical and Professional Expertise
* Experience with UX and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
* Highly skilled work in visual and UX design best practices; excellent written communication and storytelling skills.
* Provable excellence of workshop preparation, facilitation, and post-session follow-up, with a track record of leading non-designers through concepts and techniques. All giving clients a clear site of optimized UX contributing to business value.
* Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
* Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs

Preferred Technical and Professional Expertise
* Experience connecting the user and service design with the broader business context and business framing to design a holistic solution to clients
* Experience in an Agile and LEAN methodologies; collaborative environments, understanding stakeholder requirements, and ensuring that designs serve the users.
* Comfort and technical fluency with Hybrid Cloud and Data & AI concepts

About Business Unit
Client Engineering within IBM Technology Sales is about proactive initiative,
controlled speed and positive impact. Moving fast, we've a bias for action,
and an obsession to support our clients overcome their hardest problems
through fast-paced and agile co-creative experiences.

In a world where technology moves at speed, it's essential that we stay ahead
of the curve to provide tailored solutions from across IBM's whole product
suite, that meet our clients' needs. It's not enough for us to know that there
are problems in the world. As a multi-disciplinary team of experts we're
obligated to make sure they're continually solved. It's an obsession that
drives us to help our clients modernize and thrive. Always.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-‎19 vaccination status with
supporting documentation, where legally permissible.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.