Customer Service Finance - Country Controller

Do you want to help shape the future of healthcare? Our name, Siemens
Healthineers, was selected to honor our people who dedicate their energy and
passion to this cause. It reflects their pioneering spirit combined with our
long history of engineering in the ever-evolving healthcare industry. We offer
you a flexible and dynamic environment with opportunities to go beyond your
comfort zone in order to grow personally and professionally. Sound
interesting? We are looking for Customer Service Finance - Country Controller
to be based in Riyadh, Saudi Arabia. Our global team: Siemens Healthineers is
a leading global medical technology company. ‎66,000 dedicated colleagues in
over ‎70 countries are driven to shape the future of healthcare. An estimated ‎5
million patients across the globe benefit every day from our innovative
technologies and services in the areas of diagnostic and therapeutic imaging,
laboratory diagnostics and molecular medicine, as well as digital health and
enterprise services. Our culture: Our culture embraces different perspectives,
open debate, and the will to challenge convention. Change is a constant aspect
of our work. We aspire to lead the change in our industry rather than just
react to it. That's why we invite you to take on new challenges, test your
ideas, and celebrate success. Your Tasks and Responsibilities: • The Country
Controller Customer Service is responsible for all commercial processes in
Healthineers In-vivo Customer Services. She/ he is responsible for all Service
related controlling and reporting tasks following local, regional zone and
headquarters defined business objectives for achieving the required business
volume, operating profit as well as highest customer satisfaction. • The
Country Controller Customer Service is the commercial support function to the
Country Service Head. In this function he reports to the Country Head of
Finance. He/ she has the responsibility for the commercial correctness of the
entire Service business. Core aspects of this responsibility are: •
Forecasting/Budgeting (P&L, Assets), monthly/quarterly Reporting • Controlling
(P&L, Working Capital, Productivity, Project Controlling, Incentive Systems),
• Accounting (Contracts, Accruals, Revenue Recognition), • Procurement (direct
material, indirect material) • Internal stakeholders to interact with are
regional Zone and Country Management, Country Service Head, Zone Service
Controller, Zone Performance Controlling, Country Business Administration,
Service Engineers, Applications Specialists, Supply Chain Manager, Call Center
Management, Accounting and Reporting. • External stakeholders to interact with
are: Customers/ Distributors, External Service Providers and Suppliers •
Responsibilities include Planning and Controlling of all financial parameters
of In-vivo Customer Service, including Budgeting, Forecasting, Reporting and
Performance: New Orders, Revenue, Gross Profit, Service KPIs, Productivity and
Headcount. • Furthermore, the preparation and discussing financial aspects of
the Customer Service Business Plan, e.g monthly/quarterly business reviews and
pursuing internal stakeholders: Area Service Managers to achieve the committed
Forecast figures and avoid deviations against Forecast. • In addition,
responsibility for business administration activities including Planning and
maintaining CS cost centers, invoicing/charging services (incl. material) to
external as well internal customers, controlling site costs (e.g.
warranty/additional costs), controlling investments and write-offs,
procurement (direct material, indirect material). • Controlling of service
reports and the administrative processing (e.g. travel expenses, logistic
supply, local material etc.) • Responsible for approval of all service
contracts, quotation and pricing related to all service activities, including
services and Purchase orders as well as responsibility for the calculation of
internal and external hourly rates, calculation of spare part prices. •
Responsible for Budgeting and Forecasting of New orders, perform regular
reviews of orders on hand, Deferred Revenue and Unbilled Revenue in alignment
with Accounting. • Ensure compliance with Books & Records (Audit, Risk and
Internal Control testing) • People Management: Deal with internal stakeholders
in order to ensure on time booking of orders and cost: Area Service Managers,
Logistics and Accounting. • Enable the Customer Service Finance team to
achieve the expected financial results according to Forecast in a timely
manner and ensuring quality in alignment with accounting and other internal
stakeholders. • Responsibility to ensure transparency of inventory levels and
identify deviations on monthly basis in alignment with Logistics Manager. •
Responsible to perform quarterly reviews of the Order Backlog based on booking
of service contracts to ensure correctness of Orders booked in alignment with
Performance Controlling and Accounting. Your Qualifications and Experience The
candidate must have ‎5+ years of experience in finance, ideally in similar
role. Excellent self-management and communications skills to strengthen
organization and to enable transparency in complex matrix environment and
diverse teams. Strong analytics to understand the business model, derive, and
articulate recommendations from findings Sound knowledge of IT systems
(ERP/SAP) as well as MS Office (Excel, Word and PowerPoint) Master of Business
Administration or comparable Professional experience in Service business of
comparable industry, Healthcare industry preferred. Broad knowledge across
business types: service, solution, system, product including software Process
knowledge: order to cash, controlling and budgeting, reporting tools,
logistics and inventory management processes, procurement processes,
understanding of PLM process. Excellent English speaking is mandatory Saudi
Nationals and Arab speakers preferred. GDPR We care about your data privacy
and take compliance with GDPR as well as other data protection legislation
seriously. For this reason, we ask you not to send us your CV or resume by
email. We ask instead that you create a profile in our talent community where
you can upload your CV. Setting up a profile lets us know you are interested
in career opportunities with us and makes it easy for us to send you an alert
when relevant positions become open. Diversity and Inclusion Diversity,
Equity, and Inclusion are strong values that represent our company. We commit
to studying all applications in accordance with these values and in full
transparency. Organization: Siemens Healthineers Company: Siemens Healthcare
Limited Experience Level: Experienced Professional Full / Part time: Full-time