Position Purpose
Ensure sufficient overall operation and management of all hospitality
Employees, Family Care Services & Housing. Coordinate and monitor the
activities of units under his/her control, ensure effective utilization of
resources, quality of services to patients are maintained at the required
standard. Implement policies and procedures as directed by the Hospitality
Director.
Key Accountabilities & Responsibilities
- Collaborates with management, administration, staff departments, and others
- Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans.
- Ensures that the productivity and actions meet/support the overall operational goals of the department as established by department's policies.
- Adheres to departmental staffing, revenue and/or expense budgets.
- Sets strategic direction and ensures necessary resources are in place to support the department's goals.
- Develop, review and monitor contracts and tenders as required for Employees, Family Care Services & Housing.
- To be responsible for ensuring that an effective staff service is delivered.
- Ensure that all services are delivered meeting agreed objectives within a strategic and operational framework.
- Ensure that the workforce within the Department are professional
- Establish relationships with the staff, leaders and external stakeholders successfully developing services utilizing best practice methodologies.
- Ensure that the Departments achieve their performance, objectives and standards.
- Planning, leading and implementing necessary change in order to improve service quality, efficiency and the patient experience.
- Developing a Safe and Quality Driven Excellent Hospitality Service to staff with hospital administration to ensure all services are safe, effective, well led, caring and responsive to staffs' needs.
- Lead and develop a culture of high-quality care are delivered; lead improvements and innovation in the delivery of services.
- Lead the Division in the planning of future service developments to ensure that the resources and facilities for the Division meet the needs of the service, implementing change programs as appropriate.
- Work with staff to develop changes in practice though the development of evidence-based practice which complements the KAAUH Strategy and Performance Improvement Plan.
- Lead for the Departments any agreed Development initiatives.
- Ensure all KAAUH Policies and Procedures are adhered to and make recommendations on their amendment where necessary.
- Ensure with the Divisional Management that systems for corporate governance and application of the KAAUH Framework are in place
- Monitor performance against Divisional Authorizations standards, Health Care Standards and JCIA standards and initiate appropriate action to ensure these standards are achieved and maintained.
- Establish systems for assessing service users' views on the quality of services provided and for involving staff and family in the planning and development of services.
- Contribute and support networks both internally and externally to the KAAUH
- Manage the effective devolution of budgets within Departments; working closely with directors and managers, ensuring appropriate monitoring and review mechanisms are in place.
- Monitor the performance of the Departments against its agreed objectives using data effectively and taking corrective action where performance is not in accordance with objectives.
- Review the success of the Department services evaluate and, where appropriate, implement options to enhance performance.
- Work with the staff in efficiency plans delivering agreed activity level to enhance performance.
- Ensure that job plans fit with services strategy direction, are working towards programmed activities target compliance and the development needs of individuals.
- Operate effective communication systems to ensure all staff are aware of the important issues.
- Ensure all staff have an annual appraisal and have development needs identified in a personal development plan.
- Promote staff learning and development opportunities in line with overall objectives of the departments and individual educational requirements.
- Ensure that all staff are compliant with statutory and mandatory training requirements.
- Participate in personal objective setting and reviews that are in line with the Strategic Objectives, including the creation of personal development plans.
- Manage services ensuring staff satisfaction and completion of hospitality services within the allocated resources
- Monitor required standards of services are implemented and maintained according to departmental policy.
- Review Report performance information to from department regularly.
- Liaise with of housing, daycare ,recreation and all departments as required to resolve any operational and service problems.
- Coordinate training programs and ensure that on-going training is maintained in ordered to upgrade and promote the development of personnel.
- Liaise with Facility Management and Safety Department with regard to departmental issues.
- Oversee quality improvement and patient safety activities
- The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavor of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.
- Respects patients and their families to promote a patient-centered care culture.
- Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
- Performs other related duties, as required
Qualification and Experience
Minimum or Required: Bachelor degree in administration or management or any
other related field. With 9 years of experience.
Preferred: Master degree in Hotel management or any other related field. With
7 years of experience.