TQM, KSA (Saudi National)

We help the world run better
Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from.Apply
now!
SAP values the entrepreneurial spirit, fostering creativity and building
lasting relationships with our employees. We know that a diverse and inclusive
workforce keeps us competitive and provides opportunities for all. We believe
that together we can transform industries, grow economics, lift up societies
and sustain our environment. Because it 's the best-run businesses that make
the world run better and improve people's lives.
SAP Premium Engagements - namely SAP MaxAttention and SAP ActiveAttention -
are white glove and strategic engagements with SAP's largest customers. Both
engagements provide premium advisory and support services for the customer
journey to the Intelligent Enterprise.

For the delivery of SAP Premium Engagements, SAP is looking for a Technical
Quality Manager (TQM) to serve our customers as trusted advisors, onsite at
our customer's premises, focusing as much on the customer's business as on the
customer's technical environment. As a TQM you are accountable for the day to
day execution of the SAP Premium Engagements portfolio & service plan, methods
and tools, and best practices across all systems & landscapes and platforms.

You are responsible for executing on the customer's value-based, digital
transformation roadmap, making full use of SAP Innovation Services,
orchestrating the prototyping of business scenarios, fostering a platform for
ideation and innovation, and capturing the value of SAP Premium Engagements.
You will develop and demonstrate a premium level of understanding of the
customer's strategic business goals, business processes, landscape, industry
norms and all available and late breaking technology as well as newly
developed SAP Premium Engagement services. As a technology and business
aficionado, you guide your customers on the proper adoption and deployment of
predictive analytics, the internet of things, machine learning, artificial
intelligence, blockchain, drones and sensors, and the positive impact these
technological advancements can have on your customer, their employees and
work-place safety, their end-customers and the environment.

The TQM demonstrates a premium level of enthusiasm for technology enabled
business advancements, clearly articulating to the customer current technology
trends including public and private cloud, on-prem and hybrid technologies and
trends; disruptive technologies, the industry of automation, machine learning,
cloud bursting, visualization, PAAS, SAAS, IAAS, IOT, Industry ‎4.0, cyber
security, big data, quantum computing, artificial intelligence, blockchain,
digital twin, smart factories, and so on. The TQM collaboratively aligns and
coordinates with all other customer relevant SAP employees and keeps the
regional SAP leadership team and the customer's SAP Premium Engagements team
aware of progress, risks, challenges, and accomplishments.

The TQM demonstrates a premium level of enthusiasm and understanding of the:
* Customer's strategy and requirements
* Customer's solution landscape
* Customer's business processes
* Customer's industry

Responsibilities
* Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team
* Collaborates with any System Integrator (SI) of the customer, providing corrective action when the SI is heading down the wrong path or providing incorrect recommendations to the customer, the TQM diplomatically highlights the risks and provides alternate SAP recommendations. Captures and reports how the engagement is driving business value to the customer
* Execute on the customer 's digital transformation roadmap, creating and modifying the SAP Premium Engagements service plan as needed to drive success
* Orchestrate prototyping of business scenarios, and drive realization for positive outcomes
* Support the technical integration of the entire solution and product set, end to end, across all landscapes & platforms, providing recommendations for technical or business process improvements
* Provide a platform and forum for ideation and innovation for business scenarios
* Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations
Requirements
* Bachelor or Master 's STEM Degree: Science, Tech, Engineering, Math and / or equivalent experience in the field of technology.
* Fluency in English and Arabic national language
* Equivalent experience in the field of technology is defined as ‎8+ years of hands-on experience in SAP either on cloud, platform, application technology (BASIS), solution, app programming or development. Preferred SAP HANA, SAP S/‎4 HANA, SAP Cloud Platform experience, Artificial or real-time intelligence, machine learning, automation experience
* Exceptional written and spoken communication skills in English and Arabic, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills
* Strong SAP project management and value based relationship management skills
* Proven problem-solving skills and strong work ethic are required
* The following certifications are preferred:
* * Enterprise Architecture
* Cloud
* Programming
* SAP (products, solutions, applications, technical)

Location: Flexible on location and as such can be in Riyadh, or Jeddah or
Khobar.

We build breakthroughs together
SAP innovations help more than ‎400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with ‎200 million users and more than ‎100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.
We win with inclusion
SAP 's culture of inclusion, focus on health and well-being, and flexible
working models help ensure that everyone - regardless of background - feels
included and can run at their best. At SAP, we believe we are made stronger by
the unique capabilities and qualities that each person brings to our company,
and we invest in our employees to inspire confidence and help everyone realize
their full potential. We ultimately believe in unleashing all talent and
creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and
are in need of accommodation or special assistance to navigate our website or
to complete your application, please send an e-mail with your request to
Recruiting Operations Team: [email protected]
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard
to their age, race, religion, national origin, ethnicity, age, gender
(including pregnancy, childbirth, et al), sexual orientation, gender identity
or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification
with an external vendor.
Requisition ID: ‎358393 | Work Area: Consulting and Professional Services |
Expected Travel: ‎0 - ‎90% | Career Status: Professional | Employment Type:
Regular Full Time | Additional Locations: #LI-Hybrid.