Job Number 22192815
Job Category Property Leadership
Location JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia,
Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Experience luxury, style, and comfort in the heart of the new commercial and
business district of Riyadh. JW Marriott Hotel Riyadh, is just 27 km away from
King Khaled International Airport on the King Fahad highway that connects the
airport to the city centre. The hotel brings you 349 rooms and suites with
inspired, tasteful, and stylish modern Najdi architecture. Relax in the
spacious rooms and suites, which feature state-of-the-art technology and
deliver a relaxing experience like no other. Furnished in warm and soothing
tones, the guestrooms offer fantastic panoramic views of the city. The
luxurious marble bathroom with its full-sized bathtub is the perfect place to
unwind after a busy day of meetings in the bustling city of Riyadh
JOB SUMMARY
Functions as the primary strategic business leader of the property with
responsibility for all aspects of the operation, including guest and employee
satisfaction, human resources, financial performance, sales and revenue
generation and delivering a return on investment to both Marriott
International and property ownership. Verifies implementation of the Marriott
brand service strategy and brand initiatives with the objective of meeting or
exceeding guest expectations, increased profit and market share. Holds
property leadership team accountable for strategy execution, and guides their
individual professional development. The position ensures Marriott
International sales engines are leveraged and initiates independent and
proactive sales activities, when appropriate, to generate demand. Verifies
that the objectives and goals of Marriott and property owners work together to
achieve brand positioning and success. Builds owner loyalty through proactive
communication, setting and managing expectations and delivering solid business
results. The position is actively involved in the local community and builds
strong relationships with local officials, businesses, and customers.
Represents Marriott Hotels & Resorts and JW brand values in all leadership
actions.
CANDIDATE PROFILE
Education and Experience
* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
* General Manager with at least 3 years experience in a luxury environment
* Regional experience an advantage.
* a Track record of excellent leadership skills.
* Ability and willingness to work flexible hours including weekends, holidays and late nights.
* Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
JOB SPECIFIC TASKS
Business Strategy Development
Stays current with industry trends and monitors strengths and weakness of
competition; explores new business opportunities; develops business plans
designed to maximize property customer satisfaction, profitability, and market
share; ensures property business plans are aligned with Marriott brand
business strategies; translates Marriott global strategic plan into one that
can be executed on property.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction,
profitability, and market share; ensures that property business plans and
employees are aligned with MHR/JW brand business strategies; holds property
leadership team accountable for successful delivery of business plans;
experiments with new ideas and takes calculated risks to improve guest
satisfaction and profitability; evaluates the success of property business
strategies to inform future business plan enhancements; continually ensures
business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Sales and Marketing team to develop revenue generating
strategies for property; identifies new business leads, develops tailored
sales approach, and actively pursues leads with Sales and Marketing team;
ensures sales and marketing strategy is aligned with brand strategy and is
effectively executed against established goals; ensures property leaders
understand and leverage Marriott demand engines to full potential; augments
guest preference for property through booking ease and quality interactions
with sales force.
Talent Management and Organizational Capability
Creates a cohesive and high-performance Executive Committee that continuously
strives for positive results and improvement; coaches Executive Committee by
providing specific feedback and holds them accountable for performance;
creates learning and development opportunities for employees; creates and
effectively executes development plans for both direct reports based on their
individual strengths, development needs, and career aspirations; ensures all
managers are doing the same for their direct reports; identifies resource
needs to strengthen property team; creates succession plans for future job
openings; actively supports the staffing process; ensures effective work
processes, systems and teamwork are in place to maximize individual and
overall property performance.
Brand Champion
Serves as a passionate brand advocate and ensures that the intent of the brand
is pulled through in the guest experience; communicates a clear and consistent
message regarding property and MHR/JW brand goals to employees, property
leadership team, and owners; serves as a role model by demonstrating
exceptional work ethic and service delivery for all employees on property;
champions change; inspires and motivates team to achieve operational
excellence; represents MHR/JW brand values in all leadership actions.
Business Information Analysis
Reviews business related data such as market share, financial performance,
inventory, employee engagement, and customer satisfaction; analyzes business
information to proactively address changing market conditions, ensure property
operates within budgetary guidelines, and achieves profit margin goals; uses
business information to identify indicators of product and service successes
and opportunities for improvement; integrates business information into
business plans.
Employee and Labor Relations
Ensures all employees are treated fairly, and with respect; builds rapport
with employees by fostering an environment of open communication and spending
time with employees on the frontlines; makes self-available to employees
("open door policy"); ensures pay and benefits are appropriate for labor
market; celebrates the success of employees in a public way; works with Human
Resources to maximize employee engagement and monitor local labor environment
to address issues as needed.
Revenue Management
Works with Revenue Management team to develop effective pricing strategies,
balancing seasonality, economy, customer segments, property objectives and
customer satisfaction; established revenue strategy that supports MHR/JW brand
positioning in local market; ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow occupancy,
RevPAR, and market share by researching and staying aware of competitor
strategies; controls labor and capital expenses.
Owner Relations
Builds strong rapport with property owners through proactive and on-going
communication; keeps owner informed of brand initiatives and guest
experiences; provides owners with in-depth analysis of property performance,
incorporating guest, financial and employee business data; manages an
effective balance between owner interests and Marriott brand interests and
develops solutions that create value for both; develops and effectively
promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain
feedback about their experiences on property; utilizes guest/customer feedback
to recognize outstanding employee service performance and improve service
delivery; emphasizes and holds leadership team accountable for addressing
service failures or potential service failures, and for developing innovative
ways to exceed guest expectations; establishes presence in the market by
actively promoting an exemplary property/brand image, involving oneself in the
local community, and by developing strategic alliances with local officials,
businesses, and customers; anticipates needs of large groups or high profile
guests in order to deliver flawless service; verifies that products, services,
and events attain the appropriate publicity ("PR buzz").
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and
Marriott brand product and service standards; conducts both routine and short-
notice quality assurance audits with specific departments; holds employees
accountable for performing audits on a regular basis; conducts detailed walk-
throughs to ensure building, public areas, kitchen, and grounds are well-
maintained, safe, and meet or exceed guest expectations; ensures employees are
appropriately trained and performing to standard.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels , Marriott International's flagship brand with more than
500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.