As CMMS Support Engineer (Computerised Maintenance Management System),
you work closely with Alstom CMMS Manager you will, manage day to day
operational use / support / knowledge management and process strengthening of
the Riyadh Metro based CMMS ( IBM Maximo )
In addition, you will interact with various Business Key users ( KU ) for
various information management needs, action tracking, follow-ups and Issue
management from Application Usage.
Your responsibilities include:
* Support the Business in day to day running & efficient usage of CMMS & Integrated processes through a team of Business Key Users.
* Leverage Maximo expertise (functional & technical) for above systems to Business Users during operational use
* Deliver / co-ordinate first level of support / Issue management - Triaging Business reported issues / queries & new requirements, do initial analysis, and route to right support teams (CMMS Admin / Integration / Alstom IS&T, SAP, etc)
* Maximo User management for Maximo - User data management, Access Management, Maximo query & Reporting, data management & analysis, etc.
* Support key phases during use like Testing, Training, Data management
* Support & track Information Management & Reporting framework- Progress reporting, Reporting needs related to KPI, Information management, documentation management for knowledge repository
* Ongoing Meeting & Actions tracking
* Drive system & User skill maturity
What do I need to qualify for this job?
The preferred candidate MUST have past working experience IBM Maximo, with
basic understanding of Asset & Work management processes, IBM Maximo Modules &
Applications
Additionally, you shall be a natural leader with a strong focus on customer
satisfaction. You know how to develop and maintain relationships with your
team, peers and customers. You will exemplify a collaborative and creative
approach to problem solving and demonstrate the ability to work in an
international and multidisciplinary team.
Minimum qualifications
* Experience of using & administering IBM Maximo in a Support role, or as a team leader
* Graduate degree or equivalent combination of training.
Preferred qualifications
* Experience in the field of railway, automotive or aerospace.
* Experience with SAP ERP, especially in relation to co-existence with SAP ERP
* Exposure to integration support between Maximo & SAP - Monitoring, initial error analysis and problem fix
We believe that a diverse and inclusive workforce is a lever to running a
sustainable and successful business. We are dedicated to creating an inclusive
environment where all our employees are encouraged to reach their full
potential, and individual differences are valued and respected
Job Segment: ERP, SAP, Technology
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