Reference Code: ‎83469

Commercial Operations Manager KSA & Bahrain

Riyadh, ‎01, SA
Permanent
The story of Cartier is founded on audacity and passion. For more than ‎170
years we have embraced a bold, pioneering spirit that continues to inspire our
teams across all Metiers from our boutiques to our workshops and corporate
offices. Our ‎8,500+ colleagues of ‎90 nationalities are united by a shared
independent spirit and commitment to excellence, striving to continuously
enrich our Maison's heritage by pushing the boundaries of creativity.

MAIN PURPOSE

As Commercial Operations Manager, you mission will be to define, lead and
manage the implementation of major tools, processes and projects aiming at
optimizing the commercial performance and compliance within our retail,
wholesale and travel retail local networks.
Additionally, you will contribute to the local commercial strategy in your
area of expertise and act as referent for all commercial operations.

KEY RESPONSIBILITIES

IN-BOUTIQUE PROCEDURES IMPLEMENTATION & FOLLOW-UP
* Has the leadership to regularly monitor, update and communicate all procedures guidelines throughout our network and in all channels, such as but not exclusive to payments, exchanges, consignments as defined by the Brand & Group operations manuals
* Define in and out of boutique procedures improvements with Boutique Managers & Commercial leadership in collaboration with all relevant stakeholders in Cartier and Richemont, such as but not limited to IT, Finance, Retail Back Office etc
* Is the referent for all boutique teams for the daily support of all operational & tools queries such as but not exclusive to procedures, IT situations, iPads updates, schedules…
* Offers operational support or lead operations during local & regional events

COMMERCIAL PROJECTS IMPLEMENTATION LEADERSHIP
* Plan, manage, coordinate & implement new commercial projects (local or international), in the entire local network
* Act as referent for the department for all commercial projects led by or with Richemont (Finance, Retail Back Office, IT etc…)
* Organize in-boutique kick-off and conduct trainings with boutique staff as well as monitor the project performance
* Work hand in hand with all commercial team providing regular feedbacks to Commercial leadership

IT PROJECTS COORDINATION
* Act as referent for the Regional Project team for all projects linked to our local commercial activity & improvements across all channels
* Coordinate and follow-up on-going and future IT projects for the local commercial network
* Follow-up with IT on the area of improvements
* Provide feedback on the advancement of the project to Boutique Managers & commercial leadership
* Liaise with IT team to train all the staff and follow the implementation
* Record & propose on a regular basis possible enhancements of new features

VENDOR NEGOCIATION & MANAGEMENT
* Find relevant third party vendors to support all projects & daily network operations (contracted services & suppliers)
* Lead the negotiation on behalf of the commercial team ensure legal alignment
* Contribute to the optimization of vendors for the local Commercial team

Profile:
* Masters degree + ‎5/‎7 years experience including mandatory boutique experience

Skills:
* Behavioral : Strategic and leadership ability, strong communication skills, results and actions oriented, analytical skills, structured and organized
* Technical: Pack Office, SAP is a + if applicable
* Linguistic: Local language, fluent in English