Job Description
A Client Service Account Manager maintains and enhances best in class Client
Service to a designated portfolio of top tier Treasury Services Clients,
promoting 100% Client satisfaction by interacting with the Client on service &
operating issues and opportunities.
Key Responsibilities
* Develop, maintain and broaden partnerships with Clients
* Understand Clients' business to predict their needs and provide appropriate solutions
* Become the Clients' trusted adviser
* Assist in developing and executing strategic Client plans
* Promote use of self-service tools to reduce number of Client enquiries
* Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
* Promote sharing of experience and best practice across the Service team
* Participate in and support initiatives
* Identify opportunities for product development and enhancement
* Develop internal partnerships (e.g. Sales, Operations, Product)
* Identify and escalate potential risk associated with Client activities
* Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
Key Skills
* Arabic and English verbal and written communication skills
* Ability to work effectively under pressure whilst maintaining a professional manner
* Dual-ability to work effectively as both a team player and alone
* Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilize internal networks and resources
* Ability to effectively use and manage multiple systems
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.
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