Applications Support and Tech Ops Analyst

The CIB Technology Team in Saudi Arabia has responsibility for delivering,
supporting and operating technology solutions for Treasury Services,
Investment Banking, Corporate Banking and Equities within Saudi Arabia. The
team has full responsibility for local branch applications and is accountable
for global strategic systems used by the Branch. We engage with local vendor
partners to develop and support front office, back office, accounting and
financial reporting capabilities.

Opportunity:
This is a rare opportunity to join a successful team, add value to the
business and gain exposure to a wide range of business and technology
activities. The individual would be joining the Saudi CIB Technology Team. We
are looking for an experienced, hands-on and enthusiastic technologist who is
adaptable and flexible, and is keen to gain experience across many aspect of
technology including software delivery, production support, project
management, risk & controls and resiliency while adding value with their
experience in hands on technology expertise, project management and management
capabilities.
You'll use both creative and critical thinking skills to maintain application
systems that are crucial to the daily operations of the firm, while working
collaboratively on a wide range of projects.

Short description of key responsibilities

* Be able to manage technology and systems deployments with multiple stakeholders inside and outside of Technology; analyse and document Business & Technical requirements in conjunction with subject matter experts (SMEs) and global system owners to ensure key requirements are identified for delivery by vendor partners
* Take ownership and responsibility to ensure assigned operational are completed in a satisfactory and timely manner
* Develop strong working relationships locally and with international hub teams; build and manage relationships with regulators
* Hands on skills and knowledge of monitoring of systems/applications, installation of packages like sftp, connect direct, certificate installations, etc., troubleshoot and remediate issues
* Clearly articulate system issues for resolution by second and third level international support teams
* Coordinate/conduct testing and installation of systems, releases and updates to resolve issues or as part of new periodic releases
* Document and design procedures detailing technical operations activities, business/IT disaster recovery, management reports/MIS, etc.

Qualifications
* University graduate in related areas (preferably in Computer Science, Computer Engineering).
* Technology experience of ‎3-‎5 years within financial services industry - business analysis / application support/project management for medium or large systems
* Must have hands on skills on at least one of the following:

o Strong operations skills on UNIX/Linux operating system

o SQL knowledge on MSSQL / ORACLE platforms

o Troubleshooting and supporting banking applications
* Excellent communication skills in English
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.