Position: Reservations Agent (Full time #527424)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia
RESPONSIBILITIES:
* Working hours: Is expected to be on duty during normally accepted working hours and whenever his presence is required. (Overtime will be compensated)
* To sell our guest rooms, and conference and banqueting facilities and restaurants to the highest possible occupancy at the maximum achievable rate.
* To sell and promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management
* To up sell to every guest at every sales opportunity the products of MORYD
* Sell restaurant promotions to all guests
* Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent and consistent service.
* Maintains the minimum operating standards and the Rosewood standards.
* Cooperates with all departments in the hotel for room reservations.
* To assist the revenue team achieve their set revenue and customer service goals as set by the Revenue Manger
JOB PARTICULARS:
* Handles the individual guest reservation in a professional manner and obtains all required guest profile details. As per the SOP (Standard Operating Procedure)
* Handles all reservations for rooms, conference & banqueting and food & beverage in a professional manner and at all times seek opportunity to up sell to those guests.
* Assist the revenue secretary in confirming ALL reservations if required
* Handles group reservations in accordance SOP guidelines.
* Books the limousine service and ensure the availability as required.
* Cancels all "18:00 hours release status" bookings by 6 p.m. during high season and informs the front office.
* Records the daily statistics as per departmental policy
* Rechecks the next day's arrivals with the reservation papers in order to update all guest requirements.
* Coordinates with the accounting department regarding credit letters, voucher acceptance, and strictly adheres to the hotel policies
* Briefs the Revenue Manager or his deputy on special bookings received during his shift.
* Be fully aware of all of the hotel promotions and sell to the best of your trained ability
* Develops positive relationships with all regular guests
* Attends relevant training courses that will develop the candidate's sales and customer service skills.
* Ensures that all reservations are completed and booked as per the departmental policies, this includes rooms, f&b and c&b.
* Coordinates effectively and timely with all other departments
* Carries out other duties that may from time to time be assigned to him by his superiors.
Advertised: 17 Jan 2022 Arab Standard Time
Applications close:
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