Responsible for customer issues and requests through all communication channel
24/7 on a rotational basis. Manages a variety of interaction from customers
and provide an appropriate response to healthcare needs within a timeframe.
1. Conducts customer satisfaction surveys via outbound calls and/ or callers
' surveys.
2. Provides Inbound/outbound Call Assistance as required by the department.
3. Works closely with operational teams to determine best method to satisfy
beneficiaries need(s).
4. Converts angry customers to a satisfied one. Identifies and resolves
customer complaints or issue with the support of the respective department.
5. Responds efficiently and accurately to callers, explaining possible
solutions, and ensuring that customers feel supported and valued.
6. Documents all call information according to standard operating procedures.
7. Understands and strives to meet or exceed call centre metrics while
providing excellent and consistent customer service.
Associate Degree/Diploma in Administration, Communication, Public Relation or
High School Education or related discipline is required.
No experience required with Associate Degree/Diploma, or one (1) year with
High School Education is required.
Saudi National Only.
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