The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way,
keeping buildings smart and safe and even making it possible to breathe on
Mars.
Working at Honeywell isn't just about developing cool things. That's why all
of our employees enjoy access to dynamic career opportunities across different
fields and industries.
Are you ready to help us make the future?
We have an opportunity for a Sr Tech Supp Professional within our Honeywell
Building Technologies Team in KSA.
Sr Tech Supp Professional Responsibilities
* Handle internal and external customer related issues and concerns
* Point of escalation for Level I, 2 & 3 Specialists
* Record all customer interactions into a CRM (Customer Relationship Management) Database
* Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
* Develop FAQs, Technical Tips, and 'How-To 'videos on Hardware and Software applications with the support of Level IV Senior Support Engineers
* Work with Senior Support Engineers on new product testing and documentation
* Read and comprehend technical documents, quick start guides, and configuration documentation
* Actively participate in departmental activities and initiatives
* Assist in the development of internal documentation
* Document all tasks and project activity in Salesforce.com Project Logs
* Maintains acceptable call evaluation requirement
* Maintains acceptable VOC requirement
* Up to 10% travel
* Qualifications & Experience
* 2-5 years' experience in technical role
* Excellent communication skills (oral and written)
* Excellent interpersonal, organizational, and time management skills
* Ability to type at least 35 words per minute
* Previous experience with troubleshooting software or hardware
* Strong knowledge of Microsoft Operating Systems
* Strong knowledge of Microsoft Office
* Knowledge and experience with SQL
* Basic understanding of electronics concepts
* Experience with LAN/WAN network technologies
* A+ and/or Network+ certification
We Offer
Honeywell offers employees the opportunity to work on the world's most
exciting projects, transforming the cities we live in, the buildings where we
work, and the vehicles that move us.
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