Order taker / Pre - Opening
A Order taker is responsible for serving guests in a friendly, timely, and
efficient manner to deliver an excellent Guest and Member experience while
having extensive knowledge of menu offerings.
What will I be doing?
As a Order taker, you are responsible for serving guests in a friendly,
timely, and efficient manner to deliver an excellent Guest and Member
experience. A Order taker will also be required to have extensive knowledge of
menu offerings. Specifically, you will be responsible for performing the
following tasks to the highest standards:
* Manage guest queries in a friendly, timely, and efficient manner
* To operate the computer system for order taking, check printing, closing out checks and printing reports.
* To maintain in-depth knowledge all menus (including Daily Specials, cocktail list, etc) and of the service of food and beverage items offered by the department and the hotel.
* Follow correct reporting procedures if faced with issues
* Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
* Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Order taker serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role, you
should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude
* Good communication skills
* Committed to delivering high levels of customer service
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Experience in Food and Beverage department and/or industry
* Previous experience of cash handling
* Knowledge of Food Hygiene Regulations
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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