Operations Director - Middle-East

Context :
RATP Dev, a subsidiary of the RATP group, operates and maintains urban and
interurban transport networks in ‎15 countries through more than ‎100
subsidiaries. Thanks to the professionalism of our ‎24,000 employees and the
expertise of a world leader in public transport, our subsidiaries provide
performance, dynamism and reliability to our customers and the passengers on
their networks.

Responsibilities :
Direct the activities of the Operations Directorate and ensure that the
Operations Directorate, including the supporting maintenance organisations,
meet their annual targets for the following KPIs.

• In accordance with strategic guidance, review and interpret current and future Operations demand in connection with the business requirements and forecast patronage growth and produce an Annual Operations Plan (OP).- Lead, motivate and reward the Operations Directorate to deliver the Operations Plan, develop the customer service culture and meet and continuously improve specified KPI targets within the Plan in accordance with the Annual Budget.


• Review the Operations Plan in accordance with the continuous improvement methodology and adjust in order to deliver the KPIs in the Performance Plan.- Develop and maintain high quality and consistent operations work practices and culture through the development and continuous improvement of the Operations Plans, Policies, Work Instructions and Forms as part of the IMS.


• Ensure the capture of operational and maintenance data. This includes providing the user specification, user acceptance testing and ongoing power user functions.


• Contribute to the development and maintenance of the Hazard Log and the Principal Risk register through the identification and effective mitigation of hazards relating to operations.


• Ensure effective OCC & station operations in normal and degraded mode in accordance with the Operations Plan, Policies and Procedures including operation of the ATS, SCADA, BMS; normal and special event timetables; control of traction power; logging of faults and failures; recording of operational performance; logging operational activities; timely and efficient conduct of the daily operational routine; network security; coordination and authorization and approval of maintenance occupations and coordination of rolling stock for maintenance activities.- Represent the group when meeting shareholders and develop an excellent relationship with the Client, Customers and Community.


• Contribute to the delivery of the Performance Plan by ensuring the conduct of the daily Line Performance Review and the weekly Engineering Access Coordination Meeting. Collect data, conduct analysis and prepare reports (including the Annual Operations Service Report) and statistics on Operations performance to support continuous improvement in accordance with the Performance Plan and the KPIs.
  HSQE :


• Ensures operations staff comply with their responsibilities relating to the company's Rail Safety Manual, Health and Safety Manual and current Policies and Procedures.


• Identifies, records and initiates actions to prevent the occurrence of non-conformance in operations.- Identifies and controls operational risks in train running and puts in place control measures to reduce risk to an acceptable level.- Protect information assets and data.- Promote a good HSQE and Information Security culture.


• Technical Diploma holder (Bachelor's degree or higher)- At least ‎10 year's proven track records of operations and/or maintenance in the rail industry with similar management experience


• Preferably ‎5 or more years' experience within the parent company of the O&M; Contractor- Driving License


• Qualified for driving trains, and for track access


• Preferred knowledge of operations procedures relating to train driverless and station operations- Fluency in English ; Literary Arabic is a plus


• Ability to identify priorities, make decisions, and manage resources in both normal and urgent situations


• Ability to liaise with different directorates to achieve his objective to maintain quality service


• High capacity for technical diagnosis and analysis


• Strong sense of customer service- highly competent oral and written communicator