Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!

BELIMITLESS"

Job Description

Reporting to the Front Office Manager, responsibilities and essential job
functions include but are not limited to the following:
* Ensuring that all Fairmont Hotels & Resort service standards and operational procedures are adhered to in all interactions with Guests and colleagues.
* Providing prompt, attentive service either directly to the Guests or colleagues using the Guest's name.
* Masters the Front Office and Royal Service policies, procedures and operations required. Uses the skills training received and knowledge acquired to excel in the position, ensuring accuracy in job performance.
* Reviewing reservations and Guest preferences to ensure all standards are met.
* Maintaining a perpetual presence on the Reception Desk throughout the hours of the shift.
* Following the Hotel's telephone etiquette standards when handling internal and external calls.
* Remaining observant and responds to each Guest who approaches the Reception Desk.
* Constantly seeking to identify Guest preferences, acts upon them and makes sure to pass on this information to colleagues updating the Guest's profile.
* Constantly seeking to anticipate Guest needs and requests, actively engaging our Guests.
* Ensuring the highest possible revenues are generated for the hotel through upselling programs.
* Developing and maintains strong Guest relationships to ensure Guest loyalty.
* Actively participates in departmental meetings, providing new ideas to improve service.
* Adheres to and promotes the company's health & safety policies to ensure a safe work environment and is knowledgeable about all safety & emergency procedures.
* Has respect and maintains positive working relationship with colleagues and other departments and communicates effectively with same and gets the job done. Promotes open discussion.
* Acts as a role model for colleagues and strives to raise quality standards which others will aspire to.
* Flexible to work in Front Office and Royal Service as well as Fairmont Gold depending on operational needs.
* While working on Fairmont Gold, provide highest level of personalized service including Front Office duties such as check-in and check-out, Food & Beverage Service and Butler service.
* All other duties as assigned

Qualifications
*
Must be able to handle a multitude of tasks in an intense, ever-changing
environment while remaining calm and collective
* Must be flexible in terms of working hours (‎24-hour operation, ‎7 days a week)
* Must have excellent written/verbal communication and Guest interpersonal skills
* Self-motivation and organizational skills and the ability to take initiatives
* Knowledge of computerized Front Office systems.
* Recognized commitment to Guest service, exceeding Guest expectations and anticipate needs.
* Has outstanding Guest services skills, professional presentation, and sophisticated communication skills
* Self-motivated and able to make quick decisions, solve problems, initiate action and complete assignments on a timely basis. .
* Previous experience in Front Office Operations including Front Desk, Reservations and Royal Service an asset