Custody Client Operations - Vice President - Riyadh

JOB DESCRIPTION

The role is based in the Firm 's Security Services business. The Security
Services business delivers investor solutions to help institutional client
protect their portfolios, optimize their efficiency and maximize opportunities
in diverse global markets. We support clients across a global custody network
spanning ‎100 markets, with custody and asset servicing, fund accounting and
administration, alternative investment services, integrated analytics, agency
lending, collateral management and depositary receipt solutions. Our global
clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers,
Hedge Funds and Alternative Investors, Insurance and GSEs (Government
Sponsored Enterprise)
The Custody Middle Office includes a wide variety of cross-product activity
and support including; Trade Instruction Capture, Settlement, Fails
Management, Cash Instruction Capture, Overdraft monitoring, Asset Servicing
Instruction Capture and Income/Corporate Actions completions.
As a Custody Client Operations Vice President you play a vital role in the
day-to-day management of the Custody Middle Office. The Custody Client
Operations act as a single point of contact for clients in respect of their
Trade, Cash and Asset Servicing enquiries and likewise the team performs
client outreach, on behalf of the various Operational Teams within Custody
Middle Office. Key focus areas for the role are proactivity, responsiveness,
knowledge and promotion of excellence.
Job responsibilities
* Provide supervision of the team in Riyadh with reporting responsibility into management team in Abu Dhabi and act as first point of escalation for the team in Riyadh
* Provide career coaching and guidance to the team in Riyadh and have regular ‎1-1s and ensure team is delivering on set objectives including any training requirements
* Assist in recruiting, onboarding and training of new hires in Riyadh and work a part of a global team providing direct client support across a wide variety of products and markets
* Build strong internal and external working relationships and partnerships and provide value add client service and operational subject matter expertise
* Liaise with other JPM teams to ensure excellent client service delivery
* Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
* Perform root cause analysis and identification of opportunities to reduce enhance client experience improve client STeP rate
Required qualifications, capabilities, and skills
* Self-motivated, flexible, innovative, adaptable and analytical
* Excellent prioritisation, planning, organisational and time management skills
* Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
* Industry/product knowledge in Trades and Cash settlement is required and Asset Servicing would be beneficial
* Previous managerial experience would be an advantage but not necessary
* Ability to motivate and encourage others to deliver on objectives and a pro-activeness in ownership and escalation of issues
* Willingness to learn new skills and continuously improve knowledge
ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world 's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.

We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.

ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking,
wholesale payments, markets and securities services. The world's most
important corporations, governments and institutions entrust us with their
business in more than ‎100 countries. We provide strategic advice, raise
capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to
meet clients' needs globally. Developing and using the latest technology,
teams work to deliver industry-leading capabilities to our clients and
customers, making it easy and convenient to do business with the firm. Teams
also drive growth by refining technology-driven customer and client
experiences that put users first, providing an unparalleled experience.