Account Manager, Sports Technology

Location: Riyadh
Contract: Full-Time, Permanent
Start Date: Immediate
Salary: Competitive

As the Account Manager of Hawk-Eye Innovations for Saudi Arabia you will be
joining one of the most innovative sports technology businesses in the world
and you will play a vital role as we embark on an ambitious growth journey
with the ultimate goal of "Pioneering & Inspiring Change in Sport".

We have been innovating since ‎2001, challenging conventions to deliver
solutions that make sport fairer, safer, more engaging and better informed.

Reporting to our Operations Director - MEA, your wide-ranging role will see
you lead our operational business, collaborating with our Senior Management in
order to create strategic growth in the region. You will strive to ensure
operational delivery is faultless and ensure the team's implementation is of
the highest standard for our clients. You will ensure the profitability of our
Saudi Arabian business through building and nurturing client relationships
across the sporting spectrum. You will create an amazing work environment for
your teams and lead with integrity, enthusiasm and passion at all times.
Key Responsibilities
Operations
* Create an environment that enables our people and technologies to succeed, championing the Hawk-Eye Guarantee
* Work with management to identify and implement the strategic direction of all managed services
* Continually review the operational model, striking the right balance between efficiency, client satisfaction, operational excellence and profitability
* Fully understand the contractual agreements and SLAs with clients, and ensure that they are delivered in full
* Ensure the team is equipped and capable of delivering on all contractual agreements and expectations from clients
* Work with the PMO to implement projects, ensuring that new and improved technologies are delivered successfully
* Ensure resource levels are appropriate for future growth, and utilise the current and regional resource strategically
* Find new ways of working that give us operational efficiencies, including the use of technology
* Manage any issues arising from operations and proactively minimise their effect on the client and the team, briefing senior management where appropriate
* Maintain a solid understanding of the core technology to ensure it's delivered most effectively across the region
* Assist, where required, in supporting the Operations Director - MEA with operational activity across the region, including deputising for them from time-to-time
* Work with the product team to identify areas for improvements in the development of the technology, as well as input into ideation sessions
* Working with the hardware/R&D function to build in operational insights to create the most effective hardware solutions

Strategic Growth & Business Planning
* Identify, pursue and drive the medium and long term growth
* Take accountability to deliver on the strategy, including annual budget, and where possible, drive to exceed it
* Fully accountable for the profitability of Saudi Arabia including revenue, GP, and OP
* Analyse operational models, commercials and profitability of each of the existing contracts and new opportunities
* Work with the commercial team for the development of business opportunities in Saudi Arabia for Hawk-Eye Innovations, and the wider Sony Sports businesses
* Collaborate with commercial teams to deliver major pitches using a clearly aligned business case and brand positioning
* Understand new and existing customers' strategies to develop solutions to meet each sports strategic needs
* Find new applications for existing technologies across all sports, and potentially other sectors and industries
* Assist, where required, in supporting the Operations Director - MEA with business development opportunities across the MEA region
* Work with the Innovations Team to seek, build and deliver on new business ideas across all sports and products within Saudi Arabia, support innovation and ideation
Client Relationships
* Manage major client relationships within Saudi Arabia
* Build the reputation of Hawk-Eye
* Work with the commercial function to bring all contracts to point of closure
* Assist, where required, in supporting the Operations Director - MEA in establishing and maintaining relationships across the region
* Support the brand to be the number one provider in the region to 'all' technology in sport
Leadership
* Build successful and productive relationships with teams in the regions, including functions within HQ
* Continue to build an inspiring team environment with an open communication culture
* Where suitable, delegate responsibilities and support the work of the teams, providing guidance and motivation to drive maximum performance
* Empower team members with the skills to advance their careers, supporting professional and personal development
* Conduct regular performance reviews to support staff development
* Work with HR to build and implement people strategy fit for our future business.
* Work with HR to ensure talent management and talent development programmes are in place
* Care for the health, safety and welfare of your people
Your Skills, Knowledge and Expertise
* An excellent track record in a senior leadership role
* Superior knowledge of diverse business functions and principles
* Excellent organisation and leadership abilities
* Outstanding communication and people skills, embracing our values and culture
* Proven ability to plan and manage complex operational processes for maximum efficiency and productivity
* Experience in managing at scale with a large operational headcount
* Ability to streamline and implement new structures that create speed, efficiency, and support rapidly shifting business demands
* Experience of working across a global business within multicultural working environment
* Fluent in both Arabic and English
At Hawk-Eye Innovations, we appreciate and value the importance of potential
and growth. If you do not meet all of the criteria above but believe that
there are certain areas you excel in and that you possess the passion and
desire to develop the other attributes, then we encourage you to apply.
Benefits
* A high-autonomy role with real exposure to the forefront of the sports officiating and broadcasting world
* The opportunity to experience some of the highest-profile sporting events around the globe
* Access to some of the most intelligent, innovative and driven people in our industry
* Involved in a fast-growing business where opportunities for progression are plentiful.
* Sony Group Company Discounts.

About Hawk-Eye Innovations
About Hawk-Eye
Hawk-Eye Innovations have been at the forefront of sports officiating and
broadcast enhancement technology since ‎2001. The world 's biggest sporting
events trust Hawk-Eye to make the right call when it matters most.

Hawk-Eye's vision-processing, video replay and creative graphic technologies
make sport fairer, safer, more engaging and better informed. Our innovations
are constantly changing the face of sports officiating, production, content
management, and fan engagement in every sport.

Hawk-Eye Innovations form a key part of the Sony Sports Innovations Group with
a shared mission to deliver best-in-class officiating, broadcast and digital
solutions to the sports world.

Our Values
At Hawk-Eye Innovations, our three core values underpin our success, ensuring
that we continue to be a leading innovator in sports technology on a global
scale. Our business is filled with exceptional talent that helps to ensure
that the World's biggest sporting events trust us to make the right call when
it matters the most. We deliver on this by ensuring that:
* WE ARE BRAVE Confident in solving almost impossible problems, pioneering and ambitious for our clients and for ourselves. We are bold leaders in the industry, driven by possibilities and striving with pace and energy. We understand our risks and love the challenge.
* * WE ARE OWNERS Our business is our own; we feel every win, and especially the losses. We take pride in excellence and trust ourselves to do what 's right, relentlessly. We make decisions like owners, with endeavour and entrepreneurialism. We are serious about what we do, and have fun whilst doing it.
* * WE ARE INCLUSIVE
* We are one team; a community that 's connected and open. No secrets, no politics, just honesty and respect. We value diverse thinking, and diverse people - this helps us innovate. We treat people as people, who are all integral to our success and we celebrate as one.

Diversity and Inclusion
Our commitment to diversity and inclusion across race, gender, age, religion,
identity, and experience drives us forward every day. We celebrate
differences. We encourage different opinions and approaches to be heard, and
then we come together and build.

Application Deadline
September ‎08, ‎2023
Department
Operations
Employment Type
Full Time
Location
Saudi Arabia, Riyadh
Workplace type
Hybrid