Account Manager

The role of the Account Manager is responsible for maintaining deep customer
relationships to drive account revenue retention and growth. By collaborating
with internal partners, the Account Manager delivers exceptional service and a
valuable solution. The position will manage a defined book of business or
group of accounts (banks, corporates or other financial institutions) in the
territory and will be accountable for the commercial close of all deals. You
will also open up larger solution opportunities and introduce Solution &
Proposition Sales as well as the Customer Support department.

Role Responsibilities:
* Demonstrate deep understanding of the customer strategy (short and long term), objectives, high knowledge of client's decision makers (including C-level) organigram, priorities and needs
* Maintain solid understanding of Refinitiv propositions to initiate conversations and raise interest
* Build and embed a long term trusted advisor relationship within their accounts as well as strong relationship
with client C-level and other decision makers
* Create an account plan with a clear strategy (short and long term) defining specific actions for driving growth
by expanding Refinitiv footprint
* Daily update of CRM with sales activities, forecast & pipeline
* Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
* Oversee all commercial activities within accounts, owning the end to end customer relationship
* Drive efficiency in account administration (especially for lower value and growth potential accounts)
* Manage internal and external stakeholders and maintain networks to negotiate and close deals
* Account Managers Growth accounts will manage a defined book on a proactive basis
* Account Managers are responsible for revenue retention (primarily), sales, and administration of accounts
Qualifications and Experience Required:
* Strong understanding of customers and their business model and workflows
* Industry experience within the customer segment
* Strong product knowledge
* Relationship building skills
* Selling skills (identity, develop and articulate a complex proposition/consultative selling)
* Strong negotiation skills
* Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology
with a high level of proficiency
* Problem solving-ability to understand, articulate, structure and solve client needs
* Presentation and communication skills: ability to deliver presentations and communicate at all levels within an
organization
* Ability to collaborate with account team
* University/college degree may be required, equivalent experience may be considered depending on
position/department
* Advanced degree may be preferred
* Significant work experience in applicable industry and knowledge of customer workflow required
* Proven account management, sales or marketing experience in a customer facing environment required
* Customer relationship management required throughout all levels within an organization
At LSEG, we believe that creating a diverse and inclusive organisation is
fundamental to the way we deliver on our promise of creating essential
partnerships and open opportunities. Our open culture is central to how we
deliver our purpose - driving financial stability, empowering economies and
enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of
‎25,000 people across ‎70 countries. However, we will value your individuality
and enable you to bring your true self to work so you can help enrich our
diverse workforce. You will be part of a collaborative and creative culture
where we encourage new ideas and are committed to sustainability across our
global business. You will experience the critical role we have in helping to
re-engineer the financial ecosystem to support and drive sustainable economic
growth. Together, we are aiming to achieve this growth by accelerating the
just transition to net zero, enabling growth of the green economy and creating
inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare,
retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not
discriminate on the basis of anyone's race, religion, colour, national origin,
gender, sexual orientation, gender identity, gender expression, age, marital
status, veteran status, pregnancy or disability, or any other basis protected
under applicable law. Conforming with applicable law, we can reasonably
accommodate applicants' and employees' religious practices and beliefs, as
well as any mental health or physical disability needs.
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