Area Manager

Job Details
Employment Type
full_time
Industry
Health & Beauty Care
Salary
‎14000.00 - ‎1500.00
Location
Riyadh, Saudi Arabia
Date Posted
May ‎26, ‎2023
About the Job
Role Purpose
The main responsibility of the Area Manager requires strong, clear and
consistent leadership with a focus on guest service and experience, sales and
maximization of revenue. The Area Manager is responsible for the daily
leadership of the Spa operations.
Key Responsibilities
* Demonstrate sincere customer focus and true appreciation for the guest experience.
* Develop Spa goals, and implement policies and procedures.
Responsible for leading the efficient and effective Spa operations including
short and long term tactical planning based on the companys strategic
direction.
* Maintain adequate professional service and retail program.
* Prepare Municipality requirements and reporting matters.
* Assist with the marketing programs and events i.e. calendar of events, media, etc.
* Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on spa procedures and policies.
* Educate employees about Spa rules and regulations/ Disciplinary actions and ensure compliance.
* Follow the visual merchandising guidelines to ensure consistency in shop displays.
* Encourage and internally promote the monthly newsletters to create Spa retail and service awareness and visibility, to generate sales and increase memberships.
* Assist in creating membership incentives and sales promotions leading to a larger client base.
* Undertake duties so as to comply with the requirement of internal and external quality control.
* Comply with SOPs and Occupational health and Safety requirements.
Oversee all salon procedures, in conjunction with company vision, mission, and
values.
* Attend meetings at the request of line manager to ensure efficient communication across the operations.
* Enlighten employees of job responsibilities, performance expectations, client service standards, and companys policies and guidelines.
* Demonstrate record of achievement against objectives and targets.
* Maintain a proper inventory of supplies.
* Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.
* Handle customer complaints and implement customer service tool.
* Encourage and motivate team members towards accomplishing their commercial targets.
* Ensure equipment and physical facility in peak condition including cleanliness and repair.
 Qualifications
Bachelors degree in business or any relevant subject.
Min. ‎4 years experience in managerial and operational position in relevant
industry.
Microsoft Office, Dolphin And MMS experience or similar IT software.
Fluent in English, Arabic is a plus.