Overview
Maersk is going through an industry-defining transformation: we want to
innovate global trade by simplifying our customer's supply chains. With simple
end-to-end solutions, digital services and seamless customer engagement, we
want to enable our customers to trade and grow by transporting goods anywhere.
As Business Development Manager, you will play a key role in expanding our
business and bringing Maersk closer to its vision.
Key responsibilities:
* Manage the entire selling process from prospecting to contract negotiations and proactively follow the entire customer journey
* Identify account needs, opportunities and key buying factors for existing customers, and formalize those into account plans and strategies
* Ensure full penetration into and mapping of customers organization in a B2B environment
* Seek to continuously improve customer satisfaction and own the overall customer relationship for existing customers, as well as potential new customers
* Effectively handover to Customer Service, Operations, Finance etc for terms and conditions agreed with customers in their contracts
* Actively engage Customer Service into the customer relationship to ensure customers know relevant contact points and SLA
* Provide service support and claims resolution for extraordinary issues
We are looking for a person with
* Bachelor's or master's degree / MBA or certificate from supply chain and logistics section.
* Logistics and Supply Chain Experience: 5 or more years of commercial experience in the freight forwarding /shipping line industry, building solutions for local, regional and global customers. Expertise in the following areas will be highly valued:
Products
* Warehouse and Distribution
* Ocean freight back ground
* Lead Logistics (4PL)
* AIR
* LCL and Consolidation
* Commercial Skills: Strong negotiator. Ability to understand customer pains and needs, build top class solutions using our current product offering as base to close the business.
* Relationship Management: Ability to build trustworthy relationships with key stakeholders within the customers' organization and leverage internal relationships to expand business opportunities for Maersk.
* Strategic thinking: Create and execute a well-defined strategy for his/her customers portfolio and prospects.
* Disciplined Sales Process: Plan and execute meeting with customers, with and efficient pipeline management through our CRM.
* Soft Skills: Hungry, positive, adaptable, fast learner, strong sense of urgency, team player, winning mentality, results oriented, growth mindset.
You have been reading so far, we're glad to see you are interested. And if you
want to use your skills to make a difference, we look forward to hearing from
you
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