Organization
*The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers,
innovators, dreamers and doers who make the things that make the future.
By changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.
Make the Best You.
Working at Honeywell is not just about developing cool things. All our
employees enjoy access to dynamic career opportunities across different fields
and industries.
Join us and Make an Impact.**
We have an opportunity for Director of Business Operations HBT META in
Riyadh, KSA to best position the Middle East, Turkey and Africa (META) region
for growth, HBT has a One HBT model to empower the local leadership through
faster decision making and driving internal synergies that enable a more agile
organization that can adapt to the regional customers' product and solution
needs.
This role reports directly to the HBT VP ISC with a matrix line to the HBT VP
& GM META and will coordinate the Business Operations (C&PS, SIOP, Quality
Control and business transformation, HSE & Sourcing) across the region and
drive day-to-day operations and customer success activities. This role will be
instrumental to facilitate and streamline operational procedures to ensure
efficiency and effectiveness of the Operations team. The ideal candidate
should have prior experience in leading business operations, a strong
continuous improvement (Honeywell Operation System) knowledge and post-sales
or customer care organization.
Director *of Business Operations HBT META Responsibilities*
* Responsible for developing and managing operational processes related to customer on-boarding, back office activities, and support escalation.
* Collaborate with Product, Sales, and Engineering to ensure business readiness and transfer knowledge for any new process/products.
* Collaborate with the global GBE and HBT HQ relevant functions and ensure alignment to support and deliver the growth in the META region
* Collaborate with the META functional and GBE leaders to support their local fulfilment operations
* Own and develop tracking, refinement and reporting of key business metrics and develop a structure in our ability to report and explain the business. Manage performance towards KPI targets and provide thought leadership on how to improve operations.
* Own and Develop continuous operational improvement project that aims towards operational excellence across the Functions in META
* Oversee HBT META real estate / facilities footprint and operation to align with META growth strategy
* Work closely with CCO / finance / commercial organizations to align with offering deployment programs
SIOP/ISC/ Sourcing Responsibilities
* Lead the demand planning team in successfully meeting customer requirements and operation business objectives within HBT META, with significant authority in demand forecasting and responsibility for all demand management results for the business.
* Responsible for overseeing and managing HBT META's overall supply chain, sourcing, logistics strategy and operations to maximize the process efficiency and productivity, while playing a crucial role in developing and maintaining good relationships with vendors and distributors.
* Continuously improve supplier delivery performance, cost of poor quality and total cost of acquisition, while improving supply chain processes and efficiencies to reduce demand-to-fulfilment cycle times.
* Optimize cost, delivery and terms through highly effective third party purchasing.
* Lead a lean and aligned META ISC operation structure/model based on HOS to get world class operational excellence, having direct impact in OTTR KPI's improvement.
* Monitor and improve supply chain performance metrics including, but not limited to, supplier on-time delivery, supplier cost of poor quality (in conjunction with Quality Assurance), procurement process cycle times, inventory and DPO (in conjunction with Finance).
*CPS Responsibilities
* * Help Honeywell be the customer's top choice by leading an effective Customer Service Organization that is responsive to customers' needs and effective in driving internal actions that resolve customer issues quickly and effectively. Drive world class KPI performance managing order entry, ship date escalations, change orders, delivery issues, repairs and RMAs.
* Deliver remote and field technical support to business partners and end users to ensure effective sales, deployment and maintenance of Honeywell offerings across all lines of business within HBT META.
* Ensure effective value chain collaboration of C/PS, in particular with ISC and SIOP functions.
* Establish and continuously improve standard processes and tools.
*Quality and Business Transformation Responsibilities
* * Lead deployment and execution of HOS principles, assure process compliance through process coaching, process deployment support, driving project audits and appraisals
* On need basis required to collaborate with the certification agencies for product/business qualification/certification
* Own HBT META X-Matrix deployment and monitoring to ensure delivering on the various continuous improvement projects
* Leverage HOS best practices to deploy and sustain across the HBT META
*HSE Responsibilities
* * Monitor and support Health, Safety programs to ensure compliance with the applicable guidelines, procedures, and regulations
* Incorporate continuous improvement using Honeywell's Health and Safety initiatives through Honeywell's Operating System activities
*Qualifications
* Bachelor's Degree / MBA highly desired / Six Sigma and or Lean experience highly desired
* Minimum of 15 years ' experience across multiple functions including operations/manufacturing, Customer and Product Support and Supply Chain
* Demonstrate credibility at the executive level in internal and external organization
* Experience on managing people, ideally managing managers of people
* Strong branch management and operations experience.
* Ability to motivate and build high performing teams.
* Process/systems and results orientated.
* Manages change through exploration and learning.
We offer*
* * The opportunity to work on the world's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
* Group medical insurance plan life.
* Paid annual leave and time off work.
* A culture that fosters inclusion, diversity and innovation.
* Market specific training and on-going personal development.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do
not discriminate based on race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to
perform crucial job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.