Customer Experience Manager (Animal Health Business)

Customer Experience Manager (Animal Health Business) - ‎234248

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies that improve the
lives of both humans and animals. Founded in ‎1885 and family-owned ever since,
Boehringer Ingelheim takes a long-term perspective.
Now, we are powered by ‎52,000 employees globally who nurture a diverse,
collaborative and inclusive culture. We believe that if we have talented and
ambitious people who are passionate about innovation, there is no limit to
what we can achieve.
Our Company - Boehringer Ingelheim A Family Owned Business | Boehringer
Ingelheim (boehringer-ingelheim.com)
WHY THIS IS A GREAT PLACE TO WORK
Boehringer Ingelheim received the Top Employer award in the Kingdom of Saudi
Arabia. The Top Employers Institute highlighted the organization's outstanding
efforts in employee engagement, talent development and well-being, when
compared with the industry benchmark.
THE POSITION
Are you an expert in customer experience (CX) topics and digitization
approaches? Do you have a deep understanding of digital marketing & latest
trends? We have a great career opportunity in Riyadh, in Kingdom of Saudi
Arabia.
The position directly reports to the Animal Health Country Head of Saudi
Arabia.
Tasks & responsibilities:
* Ensures full and proper implementation of regional CX strategies considering local specificities.
* Establishes capabilities and ensures execution.
* Optimizes our commercial model based on expertise and regional team's expertise.
* Contributes deep commercial expertise when tailoring the regional go-to-market model on topics such as Strategic Account Management (SAM), Selling Model (CXE/LPE), Customer Segmentation (ImmPact/Bitman), Customer Relationship Management (CRM), Sales Force Excellence (SFE)/optimization, Sales incentives management, distributor & point of sale optimization.
* Ensures consistency with the Global/META CX strategies/initiatives through their link to the CX Head META.
The CX Manager will lead a local team to establish and own ‎5 key components of
CX:
‎1) Sales Force Effectiveness (SFE)
‎2) Strategic Account Management (SAM)
‎3) Customer Relationship Management (CRM)
‎4) Multi Channel Excellence
‎5) Data and Analytics
Requirements
* Strong experience (min. ‎5 years) in diverse Customer Experience roles and in Channel Execution preferably in the pharmaceutical industry
* Solid experience in strategic project management in a complex and multinational environment
* Experience in change management, including communications, training and support, leadership engagement and change network management
* Strong customer focus
* Collaborative, team player, customer oriented, results oriented and quick learner
* Ability to interface, negotiate and influence effectively with teams in a matrix & cross-functional organization.
* Ability to work/network across the organization in a multicultural environment
* Strong communication skills (written & oral)
* Ability to work independently
* Strong interpersonal skills, listening, negotiation and compromise to navigate and resolve conflict.
* Fluency in oral and written English & Arabic.

Job - Commercial Operations
Primary Location - Africa, Asia, Australasia-SA-Ar Riyad-Riyadh
Organization - SA-Boehringer Ingelheim Saudi Arabia
Schedule - Full-time