ROLE PURPOSE:
To ensure the collection of all pending premiums (addition/ deletions) by
following the organizational policies, collection processes, and credit
control guidelines.
KEY ACCOUNTABILITIES:
1 - Collection Operations:
* Review debtor report to arrange communication with clients.
* Address client's email replies with follow up call.
* Reach RM for alternative Contact Information in case client is not answering the calls.
* Obtain Commitment to pay (CTP) date and save it in Collect Smart
* Escalate all hardship cases to line manager for support.
2 - Internal Operations:
* Ensure the payment allocated correctly.
* Coordinate with credit control team for flagging
* Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time.
* Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
3 - Compliance:
* Ensure compliance with credit control policy.
* Follow Bupa Values, policies, and procedures.
* Abide by rules of engagement with brokers / clients as per the agreed protocol.
Finance or Management or related field
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