Young Learner Assistant

Young Learner Assistant

Date: ‎07-Mar-‎2023
Location: Riyadh ‎11594, Middle East and North Africa, SA
Company: British Council
Transformation has resulted in changes in skills requirements, roles, and
numbers of roles required in the new operating model. The roles in the new
operating model will be restricted to employees in the selection pool in the
first instance. Selection for any jobs that remain unfilled following the
agreed selection process will be conducted in line with the Global Recruitment
policy.

Pay Band: Teaching Operations Assistant - Hourly Paid
Contract Type: NPW
Location: Riyadh, Saudi Arabia
Requirements: Applicants must have the right to live and work in the Saudi
Arabia.
There are classes from Saturday to Thursday, between the hours of ‎9:30 -
‎22:30. Applicants must be available in line with business needs.
All applicants need to apply for a police check from their current country of
residence and ‎3 satisfactory references. This needs to be completed prior to
post.
Closing Date: ‎31 March ‎2023

Role Purpose:
To supervise and ensure the safety of all Young Learners on the premises
during and outside class hours
To provide on-going support to staff and customers both inside and outside the
classroom and contribute
towards the smooth running of the Young Learner Programme, Riyadh

Main opportunities and challenges for this role:
* To support and assist the Teaching Centre's operations and customer service, in the day-to- day delivery of quality courses.
* To deal with sometimes difficult YL behaviour, and to communicate professionally, appropriately and effectively with YL parents.
* To deal with customers, students and colleagues from a wealth of diverse backgrounds.
* As the teaching centers operate to customer demand, evening work will be expected.

Young Learner Support
* Acting as a Young Learner Teaching Assistant to support teachers delivering classes to children. This will include monitoring and encouraging good learner behaviour in and outside of the classroom, ensuring Safeguarding and Health and Safety standards are met, supporting teachers in and out of the classroom as needed with Early Years, Early Primary, Primary, Early Secondary and Secondary students, acting as a translator for lower levels, etc.
* Assisting teachers in young learner lessons, for example supervising young learners who need to leave the classroom (e.g. to go to the toilet or if they are feeling unwell), as directed by the teacher, assisting in maintaining good classroom and behaviour management and supporting young learners in participating in learning activities.
* Liaising with YL coordinator, teaching centre operations team/Customer Services Manager in relation to absent young learners and, if necessary, adult students.

Customer Services
* Meeting and greeting, and otherwise coordinating students on the first day of courses each term.
* Coordinating the customer flow during registration periods by assisting and ushering students through the customer journey.
* Assisting in answering first level enquiries, face-to-face or on the phones, relating to British Council activities in country to the satisfaction of customers and according to Customer Service Standards.
* Dealing with second level (specific) enquiries or referring them to the appropriate person within the office who can deal with them.
* Responding appropriately to email / letter enquiries.

Administration
* Working with Operations team and Customer Services to ensure waiting lists are fully monitored and updated according to the agreed standards.
* Working with the Teaching Centre and Operations team and Customer Services to contact and inform customers about new classes and courses and about any changes to class schedules.
* Ensuring that BC tests, registration forms, class fills, class lists, registers, timetables, and any other documents are handled to agreed information management standards.
* Participating in the delivery of the Teaching Centre's agreed marketing and promotion strategy by assisting in the distribution, collection and collation of surveys, feedback forms, etc.
* Prepare and print YL and adult student reports
* Add YL students and Modules to LMS. Support and address issues with parents and students regrading LMS and share the LMS guidance video with parents. Help the parents to log in to LMS and guide them in steps.
* Assisting in office administrative and logistical tasks such as, but not limited to, clerical work, filing, scanning, archiving, updating documents and data bases
* Maintains accurate records as they relate to the work area

Safeguarding
* Abiding by the British Council Safeguarding policy standards
* Actively monitoring young learners/Adults for signs of distress and promptly acting on concerns of abuse in line with dedicated British Council processes

We are committed to policies and practices of equality, diversity and
inclusion across everything we do. We will support all employees to make sure
their behaviour is consistent with this commitment. We welcome discussions
about specific requirements or adjustments to enable participation and
engagement in our work and activities.