Responsibilities:
including but not limited to:
- Budget monitoring support (SFDC )
- Team communication and support (mainly between Internal - External Sales -
Logistics - Controlling)
- Activity monitoring and follow-up (E+H Online Shop: Requesting special
Sales Factors - Monitoring margins, risk management, entering orders, , SFDC…,
calling customers for visits and quote follow up
- Process improvement.
- Complaint management through SFDC.
- Participating in preparation of documentation SOP's/Work Instructions, etc…
- Provide feedback to Sales team to report potential opportunities to sell
E+H products/solution
- Continuously develop and feed customer database in SFDC to reach high level
quality of data.
-Coordination for marketing activities while having support from M team.
- Preparation of single quotation with instructions of Internal Sales (if
needed)
-Managing portals of customers and respond timely to raised queries.
-Completing registration process of new customers.
-Managing info. Email and respond to customers in timely manner.
- Acting according to our vision and mission. Follows our Code of Conduct.
- Adherence and respect of customer, local, E+H laws, regulations and
procedures related to Health, Safety & Environment.
Required:
- Bachelor of administration - commercial or equivalent
- 1 to 3-year experience in sales administration
- knowledge of industrial business environment
- Experience with MS Word, MS Excel and computing tools
- Fluent in English, Arabic knowledge is an advantage
- Didactical and educational skills
- Good relationship management, listening, problem analysis & solving,
learning skills
- Excellent communication skills both written and spoken
- Good skills in handling people and critical situations and intercultural
understanding
- Analytical thinking
- Customer satisfaction oriented and Team player
- Active mindset and assertiveness
- Negotiation skills
Advantageous:
- Knowledge in support and sales services
- Experience with Outlook and Microsoft Office Environment, SFDC and SAP is a
plus
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