Logistics Center CRM Specialist (Outsourced))

Aufgaben

Main tasks
Customer Support (Backorder and Bottleneck Handling)
* Receive and reply to all dealers' Bottleneck inquiries with parts status and expected dispatching date
* Follow up on open opportunities and taking all necessary actions to speed delivery
* Answer to parts orders/orders cancellation
* Construct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basis
* Handle daily backorder inquiries and communicate with logistics in finding solutions to speed delivery.
* Develop improvement proposals for the process
Escalation handling
* Keep track of all escalations from dealer's network
* Create escalations for parts on central system
* Follow up closely and keep customers updated with all escalations status
* Frequent follow-up with logistics manager for faster delivery of escalated items
Manual Sales Processing / Local Vendor Sales
* Works closely with Parts Sales department to fulfill all manual sales orders
* Prepare the receiving and selling of local vendor parts
* Handle all interdepartmental orders and delivery
* Hold responsibility of all employees' sales including proper documentation and process implementation
Accessories / Collection Sales
* First contact support for all accessories and collection items orders from third party i.e. Giftery, Amazon, etc.
* Perform all sales operations and directly coordinate with warehouse manager for picking and packing
* follow up and ensure the quality of the delivery process

Qualifikationen

Training and qualification
* Bachelor's Degree in Mechanical Engineering/Electrical Engineering is preferable.
Technical knowledge
* Knowledge of spare parts systems is optional
* Aware of standard supply chain and logistics functions
* Aware of various spare parts within a vehicle with general knowledge of usage
* Excellent knowledge of MS Office Applications (Excel-PowerPoint-Word)
Soft skills/individual competence
* Ability to work under pressure
* Problem-solving skills
* Negotiation skills
* Conflict resolution skills
* Willingness to work flexible hours
* Self-motivated and dynamic
* Excellent communication skills
Experience
* ‎0-‎2 years of experience is required in related fields
Language
* Fluency of spoken and written English language