IT Support

؜ - ؜Giza ؜ -

Job details

Duties and Responsibilities
Proactive and reactive monitoring of the infrastructure devices and alert on
performance trends that may adversely affect the service.


Diagnose issues and take preventative steps to clear issues.


Analyse events generated by systems, review/filter the alerts and
determine/classify them for relevancy and urgency.


Perform troubleshooting and incident response on the systems.


Creates new trouble tickets for alerts that signal an incident and require
Tier ‎2 / Incident Response review.


Ticket creation, update, escalate and close incidents.


Trigger Major Incident procedure when needed.


Communicate with field engineers or third-party vendors responsible for
resolution


Based on the listed and agreed BoM and Virtual Machines for the production
environment and agreed HLD


Contract


Regular

Job Summary

  • Advertiser: Orange
  • Announcement date: 26/06/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

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