Duties and Responsibilities
Proactive and reactive monitoring of the infrastructure devices and alert on
performance trends that may adversely affect the service.
Diagnose issues and take preventative steps to clear issues.
Analyse events generated by systems, review/filter the alerts and
determine/classify them for relevancy and urgency.
Perform troubleshooting and incident response on the systems.
Creates new trouble tickets for alerts that signal an incident and require
Tier 2 / Incident Response review.
Ticket creation, update, escalate and close incidents.
Trigger Major Incident procedure when needed.
Communicate with field engineers or third-party vendors responsible for
resolution
Based on the listed and agreed BoM and Virtual Machines for the production
environment and agreed HLD
Regular
About the job IT Support **Duties and Responsibilities** Proactive and reactive monitoring of the infrastructure devices and alert on performance trends that may adversely affect the service. Diagnose issues and take preventative steps to clear issues. Analyse events generated by systems, rev…
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About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and othe…
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About NCR NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other count…